Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support online students by managing enquiries and assisting with assessments.
- Company: Join the University of York, a leading institution known for its innovative online programmes.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Make a real impact on student success while working in a dynamic, diverse setting.
- Qualifications: Strong admin skills, customer service experience, and attention to detail required.
- Other info: Engage with a global student body and manage multiple priorities effectively.
The predicted salary is between 28800 - 43200 £ per year.
Department
The York Online programmes are 100% online Masters programmes, delivered by the University of York in collaboration with an external partner (HEP UK). Based in Student Education and Experience, the York Online Support Team work in close collaboration with academic departments, HEP UK, and colleagues across the University to support the academic delivery of the York Online programmes with the aim of supporting student transition, retention and academic success.
Role
The post holder will undertake a range of specialised administrative activities that contribute to the effective operation of the York Online programmes. This will include responding to student enquiries; providing students and staff with advice on student support and mitigation procedures; providing administrative assistance for assessment processes; and collaborating with colleagues and partners to continuously improve the student experience. The post holder will be expected to engage with large numbers of students, living all over the world with a variety of backgrounds, and deal with sensitive and confidential matters whilst operating within the University of York’s Data Protection Policy. As there are six starts for these programmes per year, the role also requires the postholder to manage competing priorities to meet tight deadlines.
Skills, Experience & Qualification needed
- Thorough knowledge of administrative procedures and processes used in a busy office within a large complex organisation
- Demonstrable experience of providing an excellent standard of customer service
- Ability to assist in reviewing procedures and processes, ensuring they are fit for purpose and offer a high standard of customer service, and to help implement any agreed changes
- Ability to maintain accurate records and work with a high degree of attention to detail
- Good oral and written communication skills, with the ability to provide advice and guidance to a wide range of people in a timely and professional manner, and in compliance with GDPR requirements
- Good organisational skills, with a demonstrable ability to work to deadlines and to manage competing priorities
- Strong IT skills: including word processing, email, maintaining spreadsheets; and the ability to quickly learn to use the Canvas LMS, e:vision, Qualtrics and a range of other software
Interview date:To be confirmed
For informal enquiries: please contact Luiza Morrell on luiza.morrell@york.ac.uk
#J-18808-Ljbffr
Assessment Administrator employer: University of York
Contact Detail:
University of York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Administrator
✨Tip Number 1
Familiarise yourself with the University of York's online programmes and their specific administrative processes. Understanding how these programmes operate will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled student enquiries or resolved issues in previous roles. This will highlight your ability to provide excellent support to students.
✨Tip Number 3
Brush up on your IT skills, especially with tools like spreadsheets and learning management systems. Being able to quickly adapt to new software will be a key asset in this role.
✨Tip Number 4
Prepare to discuss how you manage competing priorities and tight deadlines. Think of specific instances where you've successfully juggled multiple tasks, as this will demonstrate your organisational skills.
We think you need these skills to ace Assessment Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Assessment Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your administrative experience, particularly in a busy office environment. Provide specific examples of how you've delivered excellent customer service and managed competing priorities.
Demonstrate Communication Skills: Showcase your oral and written communication skills by providing clear and concise information in your application. Use professional language and ensure your documents are free from errors, as attention to detail is crucial for this role.
Familiarise with Data Protection: Mention your understanding of data protection policies, especially GDPR, in your application. This will demonstrate your awareness of handling sensitive information, which is essential for the role.
How to prepare for a job interview at University of York
✨Know Your Administrative Processes
Familiarise yourself with the administrative procedures and processes relevant to the role. Be prepared to discuss how your previous experience aligns with the busy office environment of a large organisation.
✨Demonstrate Customer Service Skills
Prepare examples that showcase your ability to provide excellent customer service. Think about situations where you successfully resolved issues or provided support, especially in a diverse setting.
✨Highlight Attention to Detail
Be ready to discuss how you maintain accurate records and manage sensitive information. Share specific instances where your attention to detail made a significant difference in your work.
✨Showcase Your IT Proficiency
Brush up on your IT skills, particularly with tools like spreadsheets and word processing software. If you have experience with learning new systems quickly, mention this as it will be crucial for using platforms like Canvas LMS and e:vision.
