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- Tasks: Support student casework, manage complaints, and assist with academic misconduct processes.
- Company: Join a friendly and inclusive university team at the University of Worcester.
- Benefits: Competitive salary, 32 days leave, retail benefits, and wellbeing support.
- Why this job: Gain valuable experience in a supportive environment while making a difference for students.
- Qualifications: Proficient in Microsoft Office 365; training provided for corporate systems.
- Other info: Flexible working options available after training, with excellent career growth opportunities.
The predicted salary is between 24531 - 26093 £ per year.
The Student Casework Team draws together a range of duties, including student complaints, appeals, applications for consideration of mitigating circumstances, student discipline, and administration related to cases of alleged academic misconduct.
The post holder will work closely with the Student Casework Manager by supporting them with administration relating to claims for mitigating circumstances and dissertation extension requests. The role also includes managing the University’s processes for handling alleged academic misconduct by students.
The Student Casework Assistant will arrange and act as Secretary for small committee meetings throughout the academic year as part of their role. This includes, as a matter of routine, dealing with confidential and sensitive issues and information.
The post holder will need to be proficient in using Microsoft Office 365 and be willing to learn how to use our corporate IT systems (training will be given). The role holder will also assist the wider Registry Services department during busy key periods such as examination weeks, Welcome Weekend, and the University of Worcester Graduation Ceremonies.
This is a good opportunity for someone to join the Student Casework Team and learn different skills at an expanding local university.
What’s in it for you?
- Annual incremental pay increases up to £26,093, with the opportunity to progress to £27,319
- 32 days leave per year (inclusive of bank holidays and University closure days), rising to 37 total days after 5 years service
- Access to our Staff Retail Benefits Scheme
- Wellbeing advice and support through our Employee Assistance Programme
- In-house training and development support
- A friendly, inclusive, and supportive culture and work environment
This role will be full time, with a flexi-time scheme in operation. After a period of training, the role holder may be able to work two days a week from home around the needs of the University.
Please note that if not already an employee of the University of Worcester, the appointed candidate will be employed through our subsidiary company Uniworc Limited, a wholly owned subsidiary of the University of Worcester. Appointees of Uniworc Limited will automatically be enrolled into the Aviva FlexHE defined contribution pension scheme (subject to earnings and other eligibility criteria).
Please note that this post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK.
We value diversity and wish to promote equality at all levels.
Student Casework Assistant in Worcester employer: University of Worcester
Contact Detail:
University of Worcester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casework Assistant in Worcester
✨Tip Number 1
Get to know the Student Casework Team! Research their work and understand the types of cases they handle. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on articulating how your skills align with the responsibilities of the Student Casework Assistant role, especially around handling sensitive information and administration tasks.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees at the University of Worcester through LinkedIn. They can provide insights into the culture and what it’s really like to work in the Student Casework Team.
✨Tip Number 4
Apply through our website for the best chance of landing the job! Make sure to highlight your proficiency in Microsoft Office 365 and any relevant experience you have with student administration or casework.
We think you need these skills to ace Student Casework Assistant in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Student Casework Assistant. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Show Your Enthusiasm: Let your passion for supporting students shine through in your application. We love candidates who are excited about the role and the opportunity to work within the Student Casework Team. A little enthusiasm goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re serious about joining us at StudySmarter!
How to prepare for a job interview at University of Worcester
✨Know Your Stuff
Make sure you understand the role of a Student Casework Assistant inside out. Familiarise yourself with student complaints, appeals, and academic misconduct processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office 365 and any experience with IT systems. Be ready to discuss how you've used these tools in previous roles or studies. If you have examples of managing sensitive information or handling confidential matters, share those too!
✨Prepare for Scenarios
Think about potential scenarios you might face in this role, such as dealing with a difficult student complaint or organising a committee meeting. Prepare your thoughts on how you would handle these situations, as situational questions are common in interviews.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
