At a Glance
- Tasks: Provide IT support to students and staff at our walk-up desk and maintain loan laptops.
- Company: Join a vibrant university team dedicated to outstanding service and technology.
- Benefits: Gain practical experience, flexible hours, and work in a supportive environment.
- Other info: Work across multiple sites and enjoy a dynamic, diverse workplace.
- Why this job: Perfect for tech enthusiasts wanting to make a difference while studying.
- Qualifications: Must be a current University of Worcester student with a passion for technology.
The predicted salary is between 23400 - 28600 £ per year.
We are looking to recruit students with a passion for technology to be part of a team ensuring that we deliver value to our customers through outstanding service. You will provide IT assistance and support to students and staff at our walk-up support desk in the Peirson Study and Guidance Centre. You will also maintain our loan laptops and perform pre-maintenance checks across audio visual technology in learning spaces.
Working whilst studying is an excellent opportunity to gain practical experience and training. The successful applicants will work closely with a team of other student IT support assistants and the IT Support team to deliver professional IT services to the students, staff, delegates and visitors of the University.
The post holder will be required to take part in a scheduled rota to provide service support during the University’s core support hours (07:00 until 19:00, 7 days a week) and must have a flexible approach to covering absence at short notice. IT Student Support Assistants generally work between 4 – 8 hours for the walk-up support desk and 2 hours for pre-maintenance checks.
The successful applicants will be required to work across all University sites, which are typically within 2 miles of Worcester city centre and will be required to travel between sites on a regular basis and must be a current University of Worcester student.
We value diversity and wish to promote equality at all levels.
IT Student Support Assistant (Academic Year 2026 - 2027) in Worcester employer: University of Worcester
The University of Worcester is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation in the field of nursing and midwifery. With a strong commitment to employee development, staff have access to numerous growth opportunities, including professional training and research initiatives, all within a supportive environment that values compassion and evidence-based practice. Located in a picturesque setting, the university fosters a sense of community and purpose, making it an ideal place for those seeking meaningful and rewarding careers in education.
StudySmarter Expert Advice🤫
We think this is how you could land IT Student Support Assistant (Academic Year 2026 - 2027) in Worcester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Worcester and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Worcester and let us see your personality shine through!
We think you need these skills to ace IT Student Support Assistant (Academic Year 2026 - 2027) in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Worcester.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Worcester and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Worcester
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Worcester.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Worcester will surely appreciate.
