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- Tasks: Assist with reception duties and provide excellent customer service to students and visitors.
- Company: Join the vibrant University of Worcester, known for its supportive community and diverse services.
- Benefits: Enjoy flexible hours, gain valuable experience, and enhance your skills while studying.
- Why this job: Perfect for students wanting to develop customer care and administrative skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: This is a part-time role with a maximum of 20 hours per week, ideal for balancing studies.
Please note: this opportunity is only available to current University of Worcester Students.
The Facilities Department covers a wide range of services within the University of Worcester including; conferences, reception, catering, accommodation, estates, maintenance and campus services. As a Student Receptionist, this post will be mainly based across the 5 front of house areas; St Johns Reception, Charles Hastings Reception, Jenny Lind Reception, Elizabeth Garrett Anderson Reception and at the University Arena reception when staffing levels dictate between the times spanning from 07:30 to 22:00 depending on needs.
The Reception Team forms part of the hospitality team within Facilities and plays a key role within the University of Worcester and is the first point of contact for students, potential students, conference delegates and visitors, either by telephone or in person. The role will suit a student at the University of Worcester who wishes to develop skills in customer care, event organisation, administration, communication and team working.
The successful applicant will have experience of operating in a customer care environment, liaising with customers face to face or on the phone and will have clerical and/or administrative skills. You will provide a courteous, professional and helpful welcome and assist with answering a wide range of enquiries.
Please note this is a student pool position and the role is part-time, with a maximum of 20 hours per week. Exact hours and days to be agreed.
Interview date for this role to be confirmed, with the option to interview remotely via Teams for candidates not currently in Worcester.
Informal queries regarding this role should be directed to Sam Franklin, Reception Services Supervisor via email s.franklin@worc.ac.uk.
We value diversity and wish to promote equality at all levels.
Student Operational Support Assistant - Reception employer: University of Worcester
Contact Detail:
University of Worcester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Operational Support Assistant - Reception
✨Tip Number 1
Familiarise yourself with the different reception areas mentioned in the job description. Knowing the layout and services offered at St Johns, Charles Hastings, Jenny Lind, Elizabeth Garrett Anderson, and the University Arena will help you demonstrate your enthusiasm and preparedness during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with fellow students or staff. Role-playing common scenarios you might encounter as a receptionist can boost your confidence and help you articulate your experience effectively during the interview.
✨Tip Number 3
Reach out to current or former student receptionists at the University of Worcester. They can provide valuable insights into the role and share tips on what the interviewers are looking for, giving you an edge over other candidates.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about team dynamics, training opportunities, or specific challenges faced by the reception team shows your genuine interest in the role and helps you stand out as a proactive candidate.
We think you need these skills to ace Student Operational Support Assistant - Reception
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Operational Support Assistant position. Highlight key skills such as customer care, communication, and administrative abilities in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and administration. Use specific examples from your past roles or experiences at the University of Worcester that demonstrate your suitability for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the university. Mention your understanding of the importance of being the first point of contact and how you can contribute positively to the reception team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at University of Worcester
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Student Operational Support Assistant. Familiarise yourself with the various reception areas and the services provided by the Facilities Department. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Care Skills
Since this role involves direct interaction with students and visitors, be prepared to discuss your previous experience in customer care. Think of specific examples where you provided excellent service or resolved issues effectively, as this will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and problem-solving. Prepare answers that highlight your skills and experiences relevant to the job. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or the challenges faced by the reception team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.