At a Glance
- Tasks: Be the friendly face of the University, assisting students and visitors at various receptions.
- Company: University of Worcester, a vibrant community focused on student support.
- Benefits: Flexible part-time hours, develop customer care skills, and gain valuable experience.
- Other info: Part-time role with a maximum of 20 hours per week, perfect for balancing studies.
- Why this job: Enhance your communication and teamwork skills while making a positive impact on campus.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 12 - 12 £ per hour.
Please note: this opportunity is only available to current University of Worcester Students.
The Facilities Department covers a wide range of services within the University of Worcester including; conferences, reception, catering, accommodation, estates, maintenance and campus services.
As a Student Receptionist, this post will be mainly based across the 5 front of house areas: St Johns Reception, Charles Hastings Reception, Jenny Lind Reception, Elizabeth Garrett Anderson Reception and at the University Arena reception when staffing levels dictate between the times spanning from 07:30 to 22:00 depending on needs.
The Reception Team forms part of the hospitality team within Facilities and plays a key role within the University of Worcester, being the first point of contact for students, potential students, conference delegates and visitors, either by telephone or in person.
The role will suit a student at the University of Worcester who wishes to develop skills in customer care, event organisation, administration, communication and team working.
The successful applicant will have experience of operating in a customer care environment, liaising with customers face to face or on the phone and will have clerical and/or administrative skills. You will provide a courteous, professional and helpful welcome and assist with answering a wide range of enquiries.
Please note this is a student pool position and the role is part-time, with a maximum of 20 hours per week. Exact hours and days to be agreed.
Interview date for this role to be confirmed, with the option to interview remotely via Teams for candidates not currently in Worcester.
Informal queries regarding this role should be directed to Sam Franklin, Reception Services Supervisor via email.
We value diversity and wish to promote equality at all levels.
Student Operational Support Assistant - Reception employer: UNIVERSITY OF WORCESTER
The University of Worcester is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the development of future healthcare leaders. With a strong commitment to professional growth, staff benefit from numerous opportunities for training and advancement, all while working in a supportive environment that values compassion and collaboration. Located in a picturesque setting, the university provides a unique advantage for those looking to make a meaningful impact in nursing and midwifery education.
StudySmarter Expert Advice🤫
We think this is how you could land Student Operational Support Assistant - Reception
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like UNIVERSITY OF WORCESTER and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at UNIVERSITY OF WORCESTER and let us see your personality shine through!
We think you need these skills to ace Student Operational Support Assistant - Reception
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and UNIVERSITY OF WORCESTER.
Get Familiar with Our Brand:Before applying, take some time to learn about UNIVERSITY OF WORCESTER and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at UNIVERSITY OF WORCESTER
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress UNIVERSITY OF WORCESTER.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which UNIVERSITY OF WORCESTER will surely appreciate.
