Security Supervisor in Walsall

As a Day Security Officer, you will be part of the team responsible for the delivery of a customer‑focused security service. You will prioritise the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.

You will report to the Day Team Leader and will be an enthusiastic and highly skilled individual with considerable front‑line experience of working within a customer‑facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.

One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.

Working pattern and locations

Work across all university campus locations on a rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.

• Telford Campus: Shifnal Road, Priorslee, Telford, Shropshire, TF2 9NN.
• Walsall Campus: Gorway Road, Walsall, West Midlands, WS1 3EZ, WV10 OJR.
• Science Park Campus: Glaisher Drive, Wolverhampton, WV10 9RU.

Key responsibilities

• Perform health and safety tasks, including fire safety checks and duties in the fire alarm control room.
• Respond as first aid provider on site, delivering first aid (in‑house trained) and/or calling relevant medical services, doctor, 111 or 999 ambulance service.
• Maintain a visible, approachable presence to support the University community.

Day Security Officer requirements

• Previous security or other relevant experience.
• Exceptional customer service skills and the ability to be diplomatic in conflict and empathise with individuals from diverse backgrounds.
• Remain calm and act effectively in challenging situations.
• Positive, committed team player, able to work independently and take initiative.
• Comfortable with technology and computer literate as we are a digital university.
• Highly skilled and flexible to manage a challenging and varied role beyond traditional security boundaries.
• Ability to embrace change is a must.

Values

At the University we consider the right attitudes and behaviours to be just as important as experience and skill. We expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking into the University’s overall vision, strategy and values.

Benefits

• Defined benefit pension scheme; automatically enrolled into the most appropriate option.
• 30 days of annual leave plus 8 bank holidays and a minimum of 4 extra paid concessionary days.
• Maternity, paternity, and adoption leave, and pay.
• Wide range of organisation development opportunities.
• Discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities.
• Tax‑free savings on bicycles and accessories through the ‘cycle to work’ scheme.
• Employee Assistance Programme with discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities, and tax‑free savings on bicycles and accessories.
• Competitive salaries.
• Standard Life Pension scheme with employer contribution up to 12%.
• Long Service Recognition with a £200 gift voucher, certificate, and afternoon tea with the Vice Chancellor at 25 & 40 years of service.
• Free will writing service for employees and partners.
• EEG & Mobile Discounts: EE Perk (20% off for family & friends) & software discounts.
• 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
• Gym membership discounts at Walsall Campus and discounts at WV Active sites in Wolverhampton.
• Eyecare support – free eVoucher for eye tests and glasses contribution.
• Free flu vaccinations for staff.
• Paycare Health Benefit Plan covering optical, dental, physiotherapy and personal accident insurance.
• Chaplaincy & Prayer Rooms access to multi‑faith chaplaincy services.
• Flexible and hybrid working arrangements.
• Free on‑site parking across campuses.
• Cycle benefits scheme – save up to 42% on bike & accessories via salary sacrifice.
• Tusker Electric Vehicle Scheme – electric cars via salary sacrifice.
• Staff discounts on groceries, fashion and entertainment.
• Travel discounts – up to 10% off holidays through Sodexo Circles.
• Staff network and inclusion support with LGBTQ+, Global Majority, Disability, and Women’s networks.
• Library access to books and resources at onsite libraries.
• Staff scholarship scheme – funding for part‑time higher education up to PhD level.
• Leadership and Management Development training opportunities.

Equality, Diversity and Inclusion

The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community.

• Preventing unlawful discrimination and harassment.
• Promoting equality of opportunity.
• Fostering an inclusive environment where colleagues are treated with dignity and respect.

We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.

Guidance on AI‑Assisted Applications

We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations.

We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.

Flexible Working

We recognise the value of flexible working arrangements and are open to discussion wherever possible.

University of Wolverhampton Recruitment Statement

The University recognises and protects the rights to freedom of speech and academic freedom within the law, and will never deny a job offer based on unlawful expression of beliefs, ideas or opinions.