Security Supervisor

Security Supervisor – University of Wolverhampton

Location: Wolverhampton Campus, Walsall Campus, Telford Campus, Science Park, Springfield Campus.

About this Role

As a Day Security Officer, you will be part of the team responsible for the delivery of a customer‑focused security service. You will prioritise the safety of staff, students, residents and visitors, and the security of the university buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.

You will report to the Day Team Leader and will be an enthusiastic and highly skilled individual with considerable front‑line experience of working within a customer‑facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.

One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.

You will work across all university campus locations on a rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.

Campus Locations

City Campus – Wulfruna Street, Wolverhampton, WV1 1LY

Telford Campus – Shifnal Road Priorslee, Telford, Shropshire, TF2 9NN

Walsall Campus – Gorway Road, Walsall, West Midlands, WS1 3EZ

Springfield Campus – Cambridge Street, Wolverhampton, WV10 OJR

Science Park – Glaisher Drive, Wolverhampton, WV10 9RU

Responsibilities

Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.

Day Security Officer Requirements

• Previous security or other relevant experience.
• Exceptional customer service skills, with the ability to be diplomatic in conflict and empathise with individuals from a variety of backgrounds.
• Ability to work in sometimes challenging situations, remaining calm and acting effectively.
• Positive and committed team player, with the ability to work independently and on your own initiative.
• Comfortable with technology and computer literate, as we are a digital university.
• Highly skilled and flexible to deal with this challenging and varied role.
• The ability to embrace change is a must.

Our Values & Culture

As a university we consider the right attitudes and behaviours to be just as important as experience and skill. Our department philosophy is to keep our customers at the heart of everything we do and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking in to the University’s overall vision, strategy and values.

Benefits

• Defined benefit pension schemes with automatic enrolment.
• 30 days annual leave, plus 8 bank holidays and a minimum of 4 extra paid concessionary days.
• Maternity, paternity and adoption leave and pay.
• Training and development opportunities to support career development.
• Staff discounts on travel bookings, high street vouchers, gift cards, cinema tickets, leisure activities and daily spending.
• Cycle-to-work scheme with up to 42% savings.
• Employee Assistance Programme providing support and resources.

Health & Wellbeing Support

• 24/7 access to an Employee Assistance Programme, free counselling sessions, wellbeing resources and occupational health service.
• Gym membership discounts at Walsall Campus and other sites.
• Eyecare support – free eVoucher for eye tests and glasses contribution.
• Free flu vaccination vouchers.
• Paycare health benefit plan covering optical, dental, physiotherapy and personal accident insurance.
• Multi‑faith chaplaincy services and prayer rooms.

Commitment to Equality, Diversity & Inclusion

• Prevent unlawful discrimination and harassment.
• Promote equality of opportunity.
• Foster an inclusive environment where colleagues are treated with dignity and respect.

Recruitment Statement

The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom within the law. An offer of employment will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.

AI‑Assisted Applications

Applicants may use AI tools to support their application, but submissions must reflect their own experience, achievements and motivations. We want to understand what the applicant personally brings to the role.

Flexible Working

We recognise the value of flexible working arrangements and are open to discussion wherever possible.