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- Tasks: Support ticketing and administration for unforgettable live events.
- Company: Join The University of Wolverhampton, one of The Sunday Times Best Places to Work.
- Benefits: Flexible working hours, inclusive culture, and a chance to be part of exciting events.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be behind the scenes at live events and enhance customer experiences.
- Qualifications: Experience in ticketing, strong numerical skills, and good IT proficiency.
The predicted salary is between 22000 - 26000 £ per year.
Are you looking to experience the extraordinary and help create unforgettable live moments? Want to work for a venue recognised as one of The Sunday Times Best Places to Work? The University of Wolverhampton at The Halls is looking for a Ticketing and Administration Assistant to support the smooth running of our live events programme. This role plays an important part in delivering excellent ticketing, customer service and administrative support across the business.
What You’ll Do
- Ticketing & Sales Support
- Support day‑to‑day ticketing activity, including presales, on‑sales and allocations
- Produce settlements and ensure accurate reporting, reconciliation and accountability
- Customer Service & Accessibility
- Provide a high standard of customer service before events and on show days
- Respond to accessibility queries and stay up to date with best practice, including Attitude Is Everything standards
- Administration & Coordination
- Support general administration, including meeting coordination, agendas, minutes and action tracking
- Create and issue contracts and deposit invoices for events
- Systems & Information Management
- Maintain shared filing systems and documents using SharePoint and Excel
- Send show confirmations and ensure information is accurate and up to date
- Collaboration & Problem Solving
- Attend meetings to share updates on sales, customer feedback and issues
- Take a practical, solution‑focused approach to resolving ticketing queries
What We’re Looking For
- Experience working in a box office or ticketing environment within live entertainment
- Confidence working in a fast‑paced, changing environment
- Strong numerical skills with attention to detail in reporting
- An understanding of how ticketing can support commercial performance
- Good IT skills, including Microsoft Word, Excel, Outlook and PowerPoint
- A flexible and committed approach to working hours, including events and weekends
If you enjoy working with detail, supporting live events and providing a great experience for customers, we'd love to hear from you. Apply now and be part of the team behind the scenes at The Halls.
Where You’ll be based at the venue in Wolverhampton. You will need to be available to work 5 days out of 7, including evenings and weekends. We offer flexible start and end times and welcome flexible working conversations.
Our Commitment to Inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.
Ticketing and Administration Assistant in Wolverhampton employer: University of Wolverhampton The Halls
Contact Detail:
University of Wolverhampton The Halls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Administration Assistant in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the venue and its events. Show us that you’re genuinely interested in what we do at The Halls and how you can contribute to creating unforgettable live moments.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent support, think of scenarios where you can demonstrate your problem-solving abilities and how you’d handle ticketing queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at The Halls.
We think you need these skills to ace Ticketing and Administration Assistant in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ticketing and customer service. We want to see how your skills match what we're looking for, so don’t hold back!
Show Your Passion: Let us know why you’re excited about working in live events! Share any relevant experiences or moments that sparked your interest in the industry. We love seeing genuine enthusiasm.
Be Detail-Oriented: Since this role involves a lot of administration and reporting, double-check your application for any typos or errors. Attention to detail is key, and we want to see that you can bring that to your application too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at University of Wolverhampton The Halls
✨Know Your Ticketing Basics
Brush up on your ticketing knowledge before the interview. Understand the key processes involved in ticket sales, presales, and customer service. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to delivering a great experience, which is crucial for this role.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle ticketing queries or customer complaints. Prepare some practical solutions to common problems in ticketing environments. This will highlight your ability to think on your feet and your solution-focused approach.
✨Familiarise Yourself with Relevant Software
Since the role requires good IT skills, make sure you're comfortable with Microsoft Excel and SharePoint. If you can, practice using these tools to manage data or create reports. Showing that you’re tech-savvy will give you an edge in the interview.