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- Tasks: Lead event operations, ensuring safety and excellent service for all guests.
- Company: Dynamic venue in Wolverhampton with a commitment to inclusivity.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Join a diverse team and make a real impact in a vibrant environment.
- Why this job: Be at the forefront of exciting events and create memorable experiences for guests.
- Qualifications: Experience in event management, strong leadership skills, and a focus on guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
What You'll Do
- Event delivery & duty management: Act as Duty Manager for events, overseeing on-site teams to ensure safe operations and excellent service. Be part of the on-call rota, responding to out-of-hours incidents and enquiries when required.
- Event planning & coordination: Manage the planning and advance of designated events, including staffing and scheduling. Ensure all activity meets licensing requirements and venue policies.
- Team leadership & development: Motivate, train and support Front of House teams to deliver high standards of service. Recruit new Front of House team members and support their onboarding.
- Health, safety & wellbeing: Champion health and safety, ensuring policies, training and risk assessments are followed. Support incident management and continuous improvement of safety standards.
- Client & promoter relationships: Build strong working relationships with promoters, organisers and clients. Deliver all contractual commitments and lead site visits for new clients.
- Customer Experience & Improvement: Actively promote a welcoming and inclusive guest experience at every touchpoint. Manage customer feedback and complaints, ensuring timely investigation and follow-up.
What We're Looking For
- Experience managing medium to large-scale events in a live or comparable venue.
- First Aid qualification.
- Strong commercial awareness with confident negotiation skills.
- A valid Personal Licence.
- IOSH certification.
- Confident IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
- A strong focus on guest experience.
- A flexible and committed approach to working hours.
Where You will be based: at the venue in Wolverhampton. You will need to be available to work 5 days out of 7, including evenings and weekends.
Our Commitment to Inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Front of House Manager - Operations in Wolverhampton employer: University of Wolverhampton The Halls
Contact Detail:
University of Wolverhampton The Halls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager - Operations in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show up prepared! When you land an interview, research the company and its events thoroughly. Bring your A-game by having examples ready that showcase your experience in managing events and leading teams.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance at standing out from the crowd.
We think you need these skills to ace Front of House Manager - Operations in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your event management experience and any relevant qualifications, like your First Aid certification or IOSH training.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Front of House Manager role. Share specific examples of how you've successfully managed events and led teams in the past.
Showcase Your Customer Focus: We want to see your passion for delivering an excellent guest experience. Include examples of how you've handled customer feedback or improved service standards in previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at University of Wolverhampton The Halls
✨Know Your Events Inside Out
Before the interview, research the types of events the company manages. Familiarise yourself with their past events and any notable challenges they faced. This will help you demonstrate your understanding of event delivery and how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in previous roles. Think about specific situations where you’ve led a team through a challenging event or improved service standards. This will highlight your ability to lead Front of House teams effectively.
✨Emphasise Health and Safety Knowledge
Brush up on health and safety regulations relevant to event management. Be ready to discuss how you’ve implemented safety policies in the past and how you would champion these standards in your new role. This shows you take safety seriously and are proactive about it.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences and the company culture. This not only shows your interest but also helps you gauge if the environment aligns with your values, especially regarding guest experience.