At a Glance
- Tasks: Lead a team providing vital support and advice to over 30,000 students.
- Company: Join the University of Wolverhampton's Union and make a difference.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Empower students and create a positive impact on their university experience.
- Qualifications: Experience in client-facing advice roles and strong leadership skills.
The predicted salary is between 30000 - 30000 € per year.
We’re about to relaunch our Union – and we want you to be part of it! As the representative body for over 30,000 students at the University of Wolverhampton, ensuring our students have the support they need to thrive at university is important to us, and we’re hiring an Advice Centre Manager to help us make it happen.
Our Advice and Representation Centre works with over 1,000 students each year, offering free, confidential, impartial advice on a range of issues that affect students while they’re at university – from academic complaints to housing, finances and their wellbeing. We're proud to be accredited with the Advice Quality Standard in recognition of the work our amazing team do in what are often some of the most difficult periods in students’ time at university.
You’ll provide calm and supportive leadership to an outstanding team that combines the specialist expertise and strong sense of justice which make our work possible. Alongside providing supervision for their more challenging cases, you’ll coordinate the development support they need to keep flourishing in their roles.
We also know that the regulation surrounding higher education can be complex and it’s vital that we get it right when giving advice to students. As Advice Centre Manager, you’ll be our in-house expert on changing regulation, keeping your team and the wider organisation up to date on what it means for students.
Life isn’t getting any easier for our students, and every year our reputation for high quality support means more students look to us for advice and guidance. As Advice Centre Manager, you’ll always be looking for ways to rise to the challenge this presents without compromising on the quality of our service.
From supporting the team to create resources to help students to help themselves before their problems reach crisis point, to making it easier and quicker to provide high quality advice, you’ll lead on finding sustainable ways to increase our impact. You’ll always have the right support around you to do your job well and will see the positive impact you’re having on students in real-time, directly contributing to a fairer, more student-friendly experience for all 30,000+ of our student members.
Experience of giving advice or completing casework in a client-facing service is essential for this role, as you’ll have your own small caseload alongside providing supervision for your team.
- Salary: £30,000 (with annual progression through the corresponding salary band)
- Hours: 35 hours per week
- Location: Full-time onsite at one of our Union buildings in Wolverhampton and Walsall
- Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK.
Recruitment Timeline:
- Applications opened: 20th May 2026
- Applications close: 10th June 2026
- Interviews: 24th June 2026
- Role Commencing: 3rd July 2026
We know that many of our applicants will use AI in crafting their application for this role. While we welcome the use of AI to make this process easier for you, our Advice Centre Manager post requires lots of very human skills such as creativity and empathy. Due to the volume of applications we receive, we’ll only be proceeding with applications where these skills shine through. This means we want to hear your voice in your application, even if it means there are spelling mistakes and grammatical errors!
Advice Centre Manager in Wolverhampton employer: University of Wolverhampton Students' Union
As an employer, we are dedicated to fostering a supportive and inclusive work environment that prioritises the wellbeing of our staff and the students we serve. Working as the Advice Centre Manager at the University of Wolverhampton offers you the unique opportunity to make a tangible difference in the lives of over 30,000 students while being part of a passionate team committed to high-quality support and continuous professional development. With a focus on collaboration and innovation, you'll find ample opportunities for growth and the satisfaction of seeing your impact in real-time.
Contact Detail:
University of Wolverhampton Students' Union Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Advice Centre Manager in Wolverhampton
✨Tip Number 1
Get to know the organisation! Research the University of Wolverhampton and its Union. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for students.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, or attend events related to student support. This can give you insider knowledge about the role and help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've demonstrated empathy and creativity in past roles. The interviewers will want to see how you handle real-life situations, so have some examples ready to go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact on students' lives.
We think you need these skills to ace Advice Centre Manager in Wolverhampton
Some tips for your application 🫡
Be Yourself:We want to hear your unique voice in your application! Don’t be afraid to let your personality shine through, even if it means a few typos. Authenticity is key!
Show Your Experience:Make sure to highlight any relevant experience you have in giving advice or working in client-facing roles. We’re looking for those real-life examples that demonstrate your skills and empathy.
Tailor Your Application:Take the time to tailor your application to the Advice Centre Manager role. Mention how your background aligns with our mission to support students and improve their university experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at University of Wolverhampton Students' Union
✨Know Your Stuff
Make sure you’re up to speed on the latest regulations surrounding higher education. Brush up on any recent changes that could affect students, as this will show your commitment and expertise in the field.
✨Showcase Your Empathy
Since the role requires a lot of human interaction, be prepared to demonstrate your empathy and understanding during the interview. Share examples from your past experiences where you’ve successfully supported individuals through challenging situations.
✨Team Leadership Examples
Think of specific instances where you’ve led a team or provided supervision. Highlight how you’ve helped others develop their skills and how you’ve tackled difficult cases together. This will illustrate your leadership style and ability to foster a supportive environment.
✨Be Creative with Solutions
Prepare to discuss innovative ideas you have for improving student support services. Whether it’s creating resources or streamlining processes, showing your creativity in problem-solving will resonate well with the interviewers.
