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- Tasks: Assist residents and guests at the University Housing Service Desk while ensuring safety and security.
- Company: Join a vibrant university community dedicated to student success.
- Benefits: Flexible hours around your classes, valuable experience, and skill development.
- Why this job: Gain leadership skills and make a difference in your campus community.
- Qualifications: Must be a UWM student with a minimum 2.0 GPA and basic computer skills.
- Other info: Work overnight shifts and enjoy a dynamic, supportive work environment.
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University Housing Security & Service Desk WAITLIST
We are taking applications for WAITLIST INTERVIEWS for the Security & Service Desk position! Interviewing for a spot on our waitlist means that when we are in need of more staff members for the position, we will be reaching out students on our waitlist FIRST! Applying for a waitlist interview does not guarantee a position on the waitlist.
Security and Service Desk employees serve University Housing by staffing the service desks at the UWM Residence Halls (Sandburg, Cambridge, RiverView, and Kenilworth) which serve students, parents, summer guests, other UH employees, and more. SSD employees assist residents with a variety of concerns such as campus questions and details pertaining to living in the Residence Halls. They confront and enforce UH policies and other security concerns such as responding to fire alarms. This position has flexible scheduling that works around your class schedule. Employees are required to work overnights (12AM-6AM) on a weekly to biweekly basis, as well as holidays, weekends, and over breaks. If you want to build critical thinking and leadership skills, are responsible and adaptable, and are willing to learn new things every day we are very interested in interviewing you.
Position Requirements
- Satisfactory completion of University Criminal Background Check and University Housing Resident and Guest Behavior Check.
- Retain (at minimum) part-time status as a student at UWM.
- Possess (at time of hire) and maintain a cumulative 2.0 GPA.
- Must be in good behavior standing with University Housing and UWM.
- Must possess basic computer skills (Office 365, Teams, Word, Excel, etc.)
- Must demonstrate qualities of leadership, responsibility, and independence.
- Have willingness to accept new responsibilities and challenges while learning the position.
- Work 12-23 hours per week during the academic year, Winter break, and Spring break.
- Must work overnights (12AM-6AM), holidays, weekends, and shifts while not in class.
- Physical Requirements: Must be physically able to respond to emergency situations (able to move through congested areas, walking tours of the building, and able to use stairs without aid of elevators, etc.)
Responsibilities
- Work with Residence Life Professional Staff Members, SuperDesk Coordinators, fellow SuperDesk staff members, and other University Housing staff to maintain an environment that is conducive to the academic and personal success of residents.
- Provide excellent customer service to all persons who enter the residence halls including answering questions and greeting individuals as they enter the building.
- Showcase excellent communication skills with residents and University Housing employees.
- Arrive to shifts on time and wearing the proper uniform.
- Appropriately confront policy violations and other security concerns.
- Complete checks of entrances and exits of the building.
- Respond to emergency situations including medical emergencies, fire alarms, elevator entrapments, etc.
- Answer phones, distribute mail/packages, update inventory supplies and sale items, and other administrative tasks.
- Process credit cards and check transactions for sale items, guest housing payments, etc.
- Abide by FERPA and other confidential rules / regulations.
- Abide by all University Housing policy violations, rules, and regulations as well as all items outlined in the Student Employee Handbook.
- Attend all mandatory training sessions prior to each academic semester and trainings throughout each semester.
- Monitor all who come into and out of the residence halls.
- Make ethical decisions and maintain professional integrity.
- Remain sensitive to others and maintain a genuine interest in working for students’ best interests.
- Maintain a positive attitude while working with residents, guests, staff, etc.
- Complete special duties and projects as assigned.
Interested in applying? Make sure to click the external link to be taken to our application form. Viewing this post does not count as an application.
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University Housing Security & Service Desk WAITLIST employer: University of Wisconsin-Milwaukee
Contact Detail:
University of Wisconsin-Milwaukee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University Housing Security & Service Desk WAITLIST
✨Tip Number 1
Get to know the role and the environment! Before your interview, take a stroll around the residence halls and chat with current staff if you can. This will give you a feel for the vibe and help you answer questions more confidently.
✨Tip Number 2
Show off your communication skills! During the interview, be sure to demonstrate how you would handle various situations with residents. Think about examples from your own experiences that highlight your ability to provide excellent customer service.
✨Tip Number 3
Flexibility is key! Make sure to emphasise your availability for those overnight shifts and weekends. The more adaptable you are, the better your chances of landing a spot on that waitlist!
✨Tip Number 4
Don’t forget to apply through our website! It’s super important to follow the application process correctly. Plus, it shows you’re serious about the position and ready to take the next step in your career.
We think you need these skills to ace University Housing Security & Service Desk WAITLIST
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any leadership roles or customer service experience that aligns with the responsibilities of the Security & Service Desk position.
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is polished and professional.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly and is considered for the waitlist interviews. We can’t wait to hear from you!
How to prepare for a job interview at University of Wisconsin-Milwaukee
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Security & Service Desk position. Familiarise yourself with the key tasks like providing customer service, responding to emergencies, and enforcing policies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
This position requires excellent communication and leadership skills. Think of examples from your past experiences where you've demonstrated these qualities. Whether it's a group project or a part-time job, be ready to share how you handled challenges and worked with others effectively.
✨Be Prepared for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult situations or emergencies. Practice your responses by thinking through how you would react in various scenarios related to security and customer service. This will help you articulate your thought process clearly.
✨Dress the Part and Be Punctual
First impressions matter! Dress appropriately for the interview and arrive on time. Being punctual shows that you respect the interviewer's time and are serious about the position. Plus, it sets a positive tone for the rest of the interview.
