Help Desk Consultant

The Help Desk Consultant serves as the first line of support for technology issues across campus, assisting UWM students, faculty and staff.

Job Duties

• Provide technical support to clients over phone, email, and in-person at the Golda Meir Library
• Troubleshoot a wide range of technical issues and research possible solutions
• Document client interactions within the IT Service Management platform
• Communicate with other UWM IT teams and elevate issues
• Other duties as assigned

Required Qualifications

• Strong written and verbal English communication skills
• Willingness to work directly with clients over phone, email, and in-person
• Strong computer skills and an interest in learning about technology
• Ability to independently research and troubleshoot technical issues
• Strong attention to detail
• Ability to work in a fast-paced environment
• Availability to work at least 15 hours per week

Preferred Qualifications

• Six months of customer service experience
• Experience troubleshooting technical issues in a professional setting

Physical Requirements

• Ability to sit for long periods and operate a computer
• Ability to listen and speak clearly over the phone and in-person