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- Tasks: Provide tech support to students and staff via phone, email, and in-person.
- Company: Join a vibrant campus community at UWM with a focus on technology.
- Benefits: Flexible hours, hands-on experience, and a chance to enhance your tech skills.
- Why this job: Be the go-to person for tech solutions and make a difference on campus.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
The Help Desk Consultant serves as the first line of support for technology issues across campus, assisting UWM students, faculty and staff.
Job Duties
- Provide technical support to clients over phone, email, and in-person at the Golda Meir Library
- Troubleshoot a wide range of technical issues and research possible solutions
- Document client interactions within the IT Service Management platform
- Communicate with other UWM IT teams and escalate issues
- Other duties as assigned
Required Qualifications
- Strong written and verbal English communication skills
- Willingness to work directly with clients over phone, email, and in-person
- Strong computer skills and an interest in learning about technology
- Ability to independently research and troubleshoot technical issues
- Strong attention to detail
- Ability to work in a fast-paced environment
- Availability to work at least 15 hours per week
Preferred Qualifications
- Six months of customer service experience
- Experience troubleshooting technical issues in a professional setting
Physical Requirements
- Ability to sit for long periods and operate a computer
- Ability to listen and speak clearly over the phone and in-person
Help Desk Consultant employer: University of Wisconsin-Milwaukee
Contact Detail:
University of Wisconsin-Milwaukee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former Help Desk Consultants on LinkedIn or at UWM events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, role-play common tech support scenarios with a friend. This will help us feel more confident when troubleshooting on the spot.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past tech support experiences, bring them along. It’s a great way to demonstrate our problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and follow up easily!
We think you need these skills to ace Help Desk Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Help Desk Consultant role. Highlight your relevant experience, especially any customer service or technical support roles you've had. We want to see how you can bring your skills to our team!
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Demonstrate Your Tech Savvy: In your application, mention any specific technical skills or experiences you have. Whether it’s troubleshooting issues or using IT Service Management platforms, let us know how you can contribute to our tech support team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University of Wisconsin-Milwaukee
✨Know Your Tech
Brush up on common technical issues that students and staff might face. Familiarise yourself with troubleshooting steps for software and hardware problems, as this will show your proactive approach and readiness to help.
✨Practice Your Communication Skills
Since you'll be dealing with clients directly, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with both verbal and written communication.
✨Show Your Customer Service Side
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and resolved issues, as this will demonstrate your ability to work well under pressure.
✨Be Ready to Document
Understand the importance of documenting client interactions. Think about how you would log a support call or email, and be prepared to discuss your attention to detail and organisational skills during the interview.
