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- Tasks: Provide tech support to students and staff via phone, email, and in-person.
- Company: A vibrant university in the UK with a focus on student success.
- Benefits: Flexible working hours, gain valuable experience, and enhance your tech skills.
- Why this job: Join a dynamic team and help others solve their tech challenges.
- Qualifications: Strong communication and computer skills; ability to thrive in a fast-paced environment.
- Other info: Perfect for students looking to balance work and studies while gaining hands-on experience.
The predicted salary is between 13 - 16 £ per hour.
A university in the UK is looking for a Help Desk Consultant to assist students and staff with technology issues. The role involves providing technical support over phone, email, and in-person, troubleshooting a variety of technical issues, and documenting interactions.
Strong communication and computer skills are essential, along with the ability to work in a fast-paced environment. Flexible working hours of at least 15 hours per week are required.
Campus IT Help Desk Specialist in Bolton employer: University of Wisconsin-Milwaukee
Contact Detail:
University of Wisconsin-Milwaukee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus IT Help Desk Specialist in Bolton
✨Tip Number 1
Network like a pro! Reach out to your university's alumni or current staff in IT roles. They can provide insider info on the Help Desk position and might even refer you directly!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios with friends or family where you can demonstrate your tech support abilities. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you're not just solving problems; you're also helping people understand them.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Campus IT Help Desk Specialist in Bolton
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your technical skills in your application. We want to see how you can troubleshoot issues and support our students and staff effectively. Don’t forget to mention any relevant experience you have!
Communication is Key: Since you'll be helping people over the phone, email, and in person, it's super important to showcase your communication skills. We love candidates who can explain complex tech stuff in a simple way, so let that shine through in your application.
Tailor Your Application: Take a moment to tailor your application to the job description. We’re looking for someone who can thrive in a fast-paced environment, so share examples of how you've managed similar situations before. It’ll make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at University of Wisconsin-Milwaukee
✨Know Your Tech Inside Out
Make sure you brush up on common technical issues that students and staff might face. Familiarise yourself with troubleshooting steps for software and hardware problems, as well as any specific systems the university uses. This will show your potential employer that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how to fix a common tech issue. This will help you convey information clearly and confidently during the actual interview.
✨Show Your Flexibility
Be prepared to discuss your availability and willingness to work flexible hours. Highlight any previous experience where you adapted to changing schedules or worked in a fast-paced environment. This will demonstrate that you can handle the demands of the role.
✨Document Your Experiences
Think about past experiences where you provided technical support or solved problems. Be ready to share specific examples during the interview, focusing on what you did, how you approached the issue, and the outcome. This will help illustrate your problem-solving skills and ability to document interactions effectively.
