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- Tasks: Provide second-line IT support and assist with equipment provisioning.
- Company: Join the University of Winchester, dedicated to advancing knowledge and serving the community.
- Benefits: Enjoy 21 days holiday, discounts, wellbeing events, and a contributory pension scheme.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a difference in education.
- Qualifications: Previous IT support experience is essential; educational setting experience is a plus.
- Other info: Work 37 hours a week, Monday to Friday, with opportunities for personal development.
The predicted salary is between 22600 - 26700 £ per year.
The University of Winchester's Knowledge & Digital Services provide our students and staff with a wide range of IT services, resources, and equipment to support their academic activities. Reporting to the Team Leader of KDS Support, the successful candidate will join a team providing second-line technical support, as well as assisting our Technology for Teaching and Estates & Facilities Services with equipment provisioning and office moves/projects.
Previous experience in IT support is essential, with a focus on Microsoft Office tools/environments. Experience in an educational setting and supervising projects or casual junior staff would be advantageous. Knowledge of specialist educational tools and macOS/associated apps is desirable. The candidate should be able to work effectively with students and staff at all levels, demonstrating excellent communication and customer service skills, working both as part of a team and independently.
Main duties include:
- Prioritising and diagnosing IT incidents according to established procedures.
- Investigating incidents and seeking resolutions, escalating unresolved issues internally.
- Documenting and closing resolved incidents in line with departmental procedures and Customer Service Excellence standards.
- Developing knowledge base resources for customer self-help and to reduce future first-line calls.
- Identifying digital skills development needs.
- Provision, maintenance, and asset management of workstation equipment across campus.
The successful candidate will work 37 hours per week, typically Monday to Friday. We are recruiting two full-time Support Technicians.
As a university employee, you will have access to various benefits, including:
- Employee Assistance Programme
- Holiday entitlement starting at 21 days per year, increasing after 5 years of service, with options to buy additional leave up to 35 days
- Discounts at retailers, restaurants, and entertainment venues
- Free wellbeing events, including weekly exercise classes
- Contributory pension scheme
- On-site gym and sports facilities
Closing Date: 1 July 2025
Interview Date: 15 July 2025
Our mission is to educate, advance knowledge, and serve the common good.
Support Technician employer: University of Winchester
Contact Detail:
University of Winchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT tools and systems used at the University of Winchester. Research their Knowledge & Digital Services to understand their operations and how you can contribute effectively.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with both students and staff. Consider practising common scenarios you might encounter in a support role to demonstrate your readiness.
✨Tip Number 3
Network with current or former employees of the university, especially those in IT support roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your previous IT support experiences in detail, particularly any instances where you successfully resolved issues or improved processes. This will showcase your problem-solving abilities and relevant experience.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft Office tools. Emphasise any previous roles in educational settings and any supervisory experience you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication and customer service skills. Mention specific examples of how you've successfully resolved IT incidents or supported projects in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to macOS and educational tools. This will demonstrate your suitability for the role and your ability to assist students and staff effectively.
Follow Application Instructions: Ensure you carefully follow all application instructions provided by the University of Winchester. Double-check that you have included all required documents and that your application is submitted before the closing date.
How to prepare for a job interview at University of Winchester
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support, especially with Microsoft Office tools. Be prepared to discuss specific incidents you've resolved and how you prioritised tasks in a busy environment.
✨Demonstrate Communication Skills
Since the role involves working with students and staff at all levels, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated technical information to non-technical users.
✨Familiarise Yourself with Educational Tools
Brush up on any specialist educational tools and macOS applications mentioned in the job description. Showing that you have knowledge in these areas can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle specific IT incidents or customer service challenges, demonstrating your ability to think critically under pressure.
