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- Tasks: Join our Main Reception team, handling customer service and switchboard duties across two campuses.
- Company: The University of Winchester is a vibrant educational institution focused on student wellbeing and development.
- Benefits: Enjoy 21 days holiday, discounts at retailers, and free wellbeing events like exercise classes.
- Why this job: Perfect for those who thrive in busy environments and want to make a positive impact on campus life.
- Qualifications: Experience in customer service or reception roles is essential; multitasking and organisation skills are a must.
- Other info: Flexible working hours required, including some evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
The University of Winchester is recruiting a Receptionist to join our Main Reception team. The post-holder will be required to rotate between two busy reception locations, the University's King Alfred's and West Downs campuses, where responsibilities will include reception and switchboard duties.
As our ideal candidate you will have experience of working on a busy reception or customer service desk with the ability to deliver excellent customer service at all times. The successful candidate will be organised, and able to carry out basic administration duties. The ability to multi-task is essential and you will be resilient and remain calm under pressure.
Normal working hours are 37 hours per week, usually to be worked Monday to Friday. Reception opening hours are generally between 08:00-18:00hrs including weekends, with some planned later evenings on some occasions. A flexible approach to working hours is essential.
A full description of duties and candidate attributes can be found in our job description and person specification.
As an employee at the University of Winchester, we are committed to your wellbeing and development. You will have access to a wide range of benefits and support including:
- Employee Assistance Programme
- Holiday entitlement of 21 days per year rising by 5 days after 5 years’ service and the option to buy extra leave up to a maximum of 35 days
- Discounts at many retailers, restaurants and entertainment
- Free wellbeing events including weekly exercise classes
Contact Detail:
University of Winchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EFS-C29 - Receptionist
✨Tip Number 1
Familiarise yourself with the University of Winchester's values and mission. Understanding their culture will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you prepare for the types of situations you might encounter at the reception desk, ensuring you can handle them with confidence.
✨Tip Number 3
Visit the University of Winchester's campuses if possible. Getting a feel for the environment and observing how the current receptionists interact with visitors can provide valuable insights that you can mention during your application process.
✨Tip Number 4
Network with current or former employees of the University of Winchester. They can offer insider tips about the interview process and what the hiring managers are looking for, giving you an edge over other candidates.
We think you need these skills to ace EFS-C29 - Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Receptionist position. Tailor your application to highlight your relevant experience in customer service and administration.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reception or customer service roles. Emphasise your organisational skills, ability to multi-task, and any experience you have working under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the University of Winchester. Provide specific examples of how you've delivered excellent customer service in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Winchester
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks effectively, perhaps by sharing specific strategies or tools you use to stay organised in a busy environment.
✨Highlight Your Flexibility
With varying working hours and the need to rotate between campuses, it's important to show your flexibility. Be prepared to discuss your availability and willingness to adapt to different schedules or locations as needed.
✨Prepare for Common Reception Scenarios
Think about common situations that may arise at a reception desk, such as dealing with difficult customers or managing high call volumes. Practising your responses to these scenarios can help you feel more confident during the interview.
