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- Tasks: Lead a team of student callers and ensure smooth Call Centre operations.
- Company: Westminster Students’ Union, a vibrant community focused on student support.
- Benefits: Earn ÂŁ17.36 per hour, flexible hours, and access to employability support.
- Other info: Enjoy team socials and a dynamic work environment.
- Why this job: Make a difference by supporting fellow students and developing valuable skills.
- Qualifications: Must be a current student at the University of Westminster.
The predicted salary is between 17 - 17 ÂŁ per hour.
Scheduling in the week commencing 7th and/or 21st September 2026. Practice tasks, then on the job resources in the Call Centre. Shifts: Variable. A minimum of 10 hours weekly during the Call Centre periods. During the Call Centre opening periods, the selected team leader will need to be available for at least 1 fixed weekday each week between 9 am – 5.30 pm, and another half day. Call Centre opening periods: 1‑ Late October to December 2026 (7 weeks) 2‑ February to March 2027 (7 weeks) £17.36 per hour worked. Closing Date 25th May 2026 or when application capacity is reached - Please only apply if you are going to be a student for the academic year commencing September 2026. You will only be able to hold one part‑time staff role during the academic year so please do not apply for multiple roles.
JOB PURPOSE
Westminster Students’ Union (UWSU) is recruiting team leaders for administrative support, and supporting Student Callers. This programme is similar to a Call Centre where your role would be to complete daily administrative processes, and to provide reliable support to Student Callers and wider students for smooth running of each shift. The Student Callers contact students at the university, check they are settled into life at Westminster well, and encourage them to seek support where necessary.
ACCOUNTABILITIES
Ensuring that the Call Centre runs smoothly in line with set processes. Handling and resolving lower‑level student caller issues, and support to wider students.
KEY RESPONSIBILITIES
- Creating daily call lists and monitoring outcomes.
- Oversee student callers and calls on shift, ensuring staff are up to date with call expectations and resources.
- Sending accurate follow‑up emails to students confidentially, using a call centre mailbox.
- Following Call Centre procedures in place including around call escalations.
- Good communication to line manager, including updating on key functions of the call centre daily and escalating any complex issues or concerns in a timely manner.
- Creating and updating a weekly rota.
- Checking and updating opt‑out information for students.
WHO WE’RE LOOKING FOR
To thrive in this role, you’ll need to be:
- Organised and reliable: You'll often work with multiple spreadsheets open and will send daily updates, so being methodical is important. You will also need to have fixed availability for 1–1.5 days a week.
- Process‑driven: You’ll follow clear workflows, and will be managing daily sheets, rota schedules, and student‑facing emails. Confidence in following some set processes and attention to detail are important.
- A willingness to adapt and empathy: You will be working with up to 7 students on each shift and there will be some calls that need timely follow‑up.
WHAT IS IN IT FOR ME?
- Working in a successful programme – you'll have catch‑ups and feedback from the Peer Support Programme Coordinator.
- Truly flexible working – you’ll never be asked to work over a lecture.
- Access to our employability support and development programme.
- Rewarding conversations and a chance to develop valuable skills.
- Team socials and staff parties.
- Experience in a varied working environment and great culture – you get to work with other students.
PERSON SPECIFICATION
Qualifications
Must be a current student at the University of Westminster studying for the academic year from September 2026.
Skills, knowledge & expertise
- Friendly and assertive communication.
- Accurate signpost support to wider students.
- Reliability.
- Reliable timekeeping and time management.
- Working within the boundaries of your role.
- Good communication.
- Accountable / able to check and follow some written processes that involve attention to detail.
- Can handle multiple areas e.g. creating a rota, follow‑up emails, daily call lists, student support, opt‑outs.
- A basic working proficiency in Excel.
Values & behaviours
A demonstrable commitment to our organisation’s values (proactive, honest, compassionate, sustainable).
Student Caller Team Leader employer: University of Westminster Students' Union
Contact Detail:
University of Westminster Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Caller Team Leader
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and responsibilities. This way, when you chat with us during interviews, you can show off your knowledge and enthusiasm for being a Student Caller Team Leader.
✨Tip Number 2
Practice makes perfect! Before your interview, try role-playing common scenarios you might face in the Call Centre. This will help you feel more confident and prepared to handle any questions or challenges that come your way.
✨Tip Number 3
Network like a pro! Connect with current or past team leaders and student callers. They can give you insider tips on what it’s really like and how to shine in your application process. Plus, it shows us you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to follow our process.
We think you need these skills to ace Student Caller Team Leader
Some tips for your application 🫡
Show Your Organised Side: In your application, highlight how organised and reliable you are. Mention any experience you have with managing schedules or handling multiple tasks at once. We want to see that you can keep everything running smoothly!
Be Process-Driven: Make sure to demonstrate your ability to follow processes in your written application. Talk about times when you've successfully adhered to guidelines or workflows. This role is all about keeping things on track, so show us you can do just that!
Communicate Clearly: Since you'll be overseeing student callers and sending emails, it's crucial to showcase your communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively communicated in a previous role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at University of Westminster Students' Union
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Caller Team Leader. Familiarise yourself with the job description and think about how your skills align with the key responsibilities, like managing daily call lists and supporting student callers.
✨Show Off Your Organisational Skills
Since this role requires being organised and reliable, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you keep track of your work, especially when it comes to handling spreadsheets and schedules.
✨Demonstrate Empathy and Adaptability
In your interview, highlight your ability to adapt and show empathy, especially when dealing with students. Share specific instances where you've had to follow up on issues or provide support, as this will showcase your understanding of the role's demands.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the training process for new team leaders, or how success is measured in the Call Centre. It shows you're genuinely interested and engaged with the role.