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- Tasks: Make calls to support fellow students and help them settle into university life.
- Company: Join the vibrant Westminster Students’ Union team.
- Benefits: Earn £15.36 per hour, enjoy flexible shifts, and access employability support.
- Other info: Enjoy team socials and a supportive work culture with fellow students.
- Why this job: Engage in rewarding conversations while making a real difference for students.
- Qualifications: Must be a current student at the University of Westminster.
The predicted salary is between 15 - 15 £ per hour.
Shift Details: In the week commencing 7th & /or 21st September 2026. In‑person and mandatory for the role. On the job support in the Call Centre. Shifts: We offer two 3‑hour shifts per day Monday‑Friday. You can choose shifts that work for your schedule, between 9 am – 5 pm (18 hour weekly maximum). Call Centre opening dates: Late October to December 2026 (7 weeks); February to March 2027 (7 weeks). Pay: £15.36 per hour worked. Closing Date: 25th May 2026 or when application capacity is reached.
Eligibility: Please only apply if you are going to be a student for the academic year commencing September 2026. You may hold only one part‑time staff role during the academic year.
Job Purpose: Westminster Students’ Union is recruiting a team of Student Callers to contact students at the University and ensure they settle into life at Westminster well, by encouraging them to seek support where necessary. The role resembles a Call Centre; you will ask questions and collect student responses, contributing to a welcoming and supportive environment.
Key Responsibilities:
- Provide personalised outreach phone call support to other students.
- Distribute key messages.
- Triage students into the support service they need.
- Provide proactive signposting support to students at risk of not finishing university.
- Clear note‑taking during the calls.
Benefits:
- True flexibility – never asked to work over a lecture.
- Access to our employability support and development programme.
- Rewarding conversations.
- Team socials and staff parties.
- Great working environment and culture – work with other students!
Qualifications & Expertise: Must be a current student at the University of Westminster who is still studying from September 2026.
Skills, Knowledge & Expertise:
- Personable / friendly.
- Empathy and active listening skills.
- Giving proactive signposting solutions.
Reliability:
- Reliable timekeeping and time management.
- Good communication.
- Accountable – able to check and follow written processes.
Values & Behaviours: A demonstrable commitment to UWSU’s values (proactive, honest, compassionate, sustainable).
Student Caller employer: University of Westminster Students' Union
Contact Detail:
University of Westminster Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Caller
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what being a Student Caller involves. Understand the key responsibilities and think about how your skills match up. This will help you shine during any interviews or conversations.
✨Tip Number 2
Practice makes perfect! Try role-playing some call scenarios with friends or family. This will boost your confidence and help you nail those active listening and communication skills that are crucial for the job.
✨Tip Number 3
Network, network, network! Connect with other students who have worked in similar roles or are applying too. They might share tips or insights that could give you an edge. Plus, it’s a great way to build a support system!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Student Caller
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about connecting with other students.
Tailor Your Application: Make sure to tailor your application to the Student Caller role. Highlight any relevant experience or skills that match what we’re looking for, like your empathy and communication skills. This shows us you understand the job and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at University of Westminster Students' Union
✨Know Your Role
Make sure you understand the responsibilities of a Student Caller. Familiarise yourself with the key tasks like providing outreach support and triaging students. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role involves supporting fellow students, be prepared to demonstrate your empathy and active listening skills during the interview. Think of examples from your own experiences where you've helped others or listened to their concerns.
✨Practice Your Communication Skills
As a Student Caller, clear communication is key. Before the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Be Reliable and Accountable
Reliability is crucial for this position. Be ready to discuss how you manage your time effectively and follow processes. Share any past experiences where you demonstrated accountability, as this will resonate well with the interviewers.