Office Team Leader

We are recruiting an Office Assistant Team Leader to support the Students’ Union Welcome Desk at the Marylebone campus. The Welcome Desk is a key point of contact for students, staff, and visitors seeking information, guidance, and support related to Students’ Union services.

This is an administration‑focused role requiring strong verbal and written communication skills. You will carry out core Office Assistant duties, including managing enquiries, responding to emails, supporting administrative processes, welcoming students, and providing accurate signposting to services.

In addition, Team Leaders take on enhanced responsibilities, including supporting and guiding team members, managing rotas, delegating tasks, and ensuring the team operates effectively—particularly during key periods such as Welcome and Elections. The role is primarily based at Marylebone, with occasional shifts at other campuses.

• Providing excellent customer service and creating a welcoming environment for students/guests visiting the office.
• Responding to student queries via phone, email, face‑to‑face interaction, and social media.
• Supporting Students’ Union full‑time staff with administrative tasks and day‑to‑day office operations.
• Assisting the Activities Team with administrative support for Sports Clubs and Societies, including room bookings.
• Acting as a front‑facing UWSU ambassador by supporting outreach initiatives, including promoting services such as Advice and Wellbeing, running pop‑up stalls, and welcoming students and external guests.
• Assisting with major Students’ Union periods and events, including Welcome Week and Elections.
• Commit to 10 hours per week, working across at least three days.
• Support the day‑to‑day running of the office, maintaining a welcoming, organised, and inclusive workspace.
• Create and manage fortnightly rotas.
• Check in with team members during shifts, offering guidance and support as needed.
• Organise and delegate weekly tasks to ensure work is fairly distributed and completed efficiently.
• Communicate key updates and information to the team to keep everyone aligned.
• Support overall team performance, ensuring tasks are completed, nothing is overlooked, and written communications are clear and professional.

• Truly flexible working – you will never be scheduled during your lectures.
• Enhanced professional development through training in management, supervision, and problem‑solving.
• Access to our award‑winning employability and development programme.
• Regular 1‑to‑1 check‑ins to support your development and future career goals.
• Access to the Employee Assistance Programme for wellbeing and support.
• Team socials and staff events to connect with colleagues across the Students’ Union and make friends.

This role is ideal for students who are organised, approachable, and confident in leading a team. It suits those looking to develop leadership, administrative, and customer service skills while supporting a professional environment and guiding others.

• Basic understanding of university and Students’ Union services, or willingness to learn quickly to effectively signpost students.
• Experienced in leading or working within a team, able to guide colleagues, provide support, and motivate others to deliver high‑quality work.
• Good organisational skills and attention to detail when managing administrative tasks.
• Strong verbal and written communication skills.
• Clear communication and handover skills, ensuring teammates are kept informed and any unfinished tasks are smoothly passed on to the next team member.
• Able to manage team operations effectively, including delegating tasks.
• Friendly and welcoming presence, able to represent UWSU positively and create an approachable environment for students.
• Student‑focused mindset, willing to go beyond basic signposting to ensure students receive the support they need.
• Empathetic and patient when interacting with students, understanding different situations and responding with kindness.
• Accountable and proactive, taking ownership of tasks and responsibilities during shifts.
• Reliable and trustworthy, someone the team can depend on to follow through on tasks.
• Open to learning and development, using the role as an opportunity to grow professional skills and confidence.

Trust yourself! Bring your true self to the role, use the training, support, and your own ambition to succeed!