The University of West London is ranked as 41 st in the UK in The Guardian University Guide 2026 and is the1 st London modern* university in The Times/The Sunday Times Good University Guide 2026. We are also ranked2 nd in London, 6 th in England and 8 th in the UK for overall student satisfaction in the National Student Survey 2026**.The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
* A modern university is a university established in 1992, or after. Excluding specialist providers.
** Calculated as the average of all questions, using registered populations.
The Department
Student Servicesis alargemulti-disciplinaryteam thatplays a crucial role in supporting our students. Student Money & Immigration Advice comprises advice on Student Finance, NHS Funding and US loans, UWL’s internal Scholarships and Bursaries and Student visa and immigration advice in order to support international students.We are a hard-working yet sociable and close-knit team who help and support each other to provide a superlative student experience and aid student recruitment and retention.
The Role
The main purpose of this role is to work within a team to provide excellent customer service to students and staff and aid student recruitment and retention, with particular emphasis on the data extraction, manipulation, administration and payment of UWL Bursaries, Student Support funds and any other grant funding available to students for higher education students, and the administration of US loans. Duties also include frontline provision at our Student Services information desk by providing information to students and staff regarding the range of support provided by Student Services including advice, wellbeing (disability, mental health, counselling and welfare), in addition to signposting to the relevant units within the University for other services.
Whilst on a day-to-day basis the post holder may have certain duties allocated to them, they will be required in certain circumstances to undertake other duties to ensure a full administrative service is maintained in order to support the operation of the Student Services, including assisting with Student Services Front desk to support.
This appointment requires a flexible approach to working hours to successfully provide administrative support to Student Services at key pressure points during the academic year, as well as maintaining a presence at open days throughout the year. Therefore, occasional evening and weekend work is required.
The Person
We are seeking an enthusiastic and compassionate individual to join the Student Advice team in this role due to start as soon as possible. You will be self-motivated, proactive and extremely organised. Attention to detail and accuracy is of paramount importance in this role.
We are looking for someone who can work equally well as a team member and using your own initiative. You should have excellent interpersonal, communication and customer service skills and the ability to work closely with students and staff alike. Experience of working in higher education is essential together with a knowledge of UK student loans.
The ability to work accurately under pressure is essential.
Interviews are expected to be held in the week commencing 26 th October 2026.
For informal enquiries about the position please contact Polly Penter, Head of Student Money Advice and Immigration, on polly.penter@uwl.ac.uk
Our department/school is under-represented in terms of staff from minority ethnic backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
Please be advised that it is expected that appointment within a grade will normally be at the minimum point.
This position does not meet the University criteria for Skilled Worker sponsorship.
We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time.
The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.
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