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- Tasks: Support students with compassion during exams and manage their engagement.
- Company: Join the University of Warwick, a top-ranked research university known for innovation.
- Benefits: Enjoy hybrid working, 30 days holiday, and excellent learning opportunities.
- Why this job: Make a real impact on student experiences in a diverse and supportive environment.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: Temporary role with potential extension until October 2025.
The predicted salary is between 20000 - 30000 £ per year.
Student Support Officer (Temporary Cover) (110546-0625)
1 day ago Be among the first 25 applicants
University of Warwick provided pay range
This range is provided by University of Warwick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
For informal enquiries, please contact Thomas Hulley (Taught Programmes Manager) thomas.hulley@warwick.ac.uk
The Department of Computer Science is seeking a Student Support Officer to provide high quality, authoritative and compassionate support to our undergraduate and postgraduate student community. This role is student-facing and requires well-developed communication and interpersonal skills, ideally gained in an education setting.
The role will provide temporary cover over the busy summer examination period, with the possibility of extension until 3 October 2025.
About You
You will be an experienced administrator able to manage complex casework and handle sensitive situations and information with professionalism, confidentiality, and discretion. Working closely with the department’s Senior Tutors, the Student Support Officer will lead on all aspects of mitigating circumstances administration and student monitoring reporting. With responsibility for managing student engagement across curricular and extracurricular activity, you will have excellent organisational skills to manage a varied workload, including that of your direct report to meet departmental objectives.
For further information regarding the skills required for this role please see the personal specification section of the attached job description.
About The Department
You will be joining a supportive and collaborative team with the opportunity to bring your own creativity to enhancing the student experience for our diverse student body.
The University of Warwick is committed to safeguarding and promoting the welfare of young people; the role holder will be required to complete a DBS (Disclosure and Barring Service) check as a condition of employment.
We offer hybrid working arrangements as standard (for full time members of staff the expectation is 3 days per week on campus).
About The University
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.
You\’ll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
- QS World University Rankings 2024
- Research Excellence Framework 2021
To find out more about us visit our website.
How to Apply
CLOSING DATE: Monday 7th July 2025 at 23:55 (BST)
To apply, please click ‘Apply’ below and submit an application form by the closing date.
Please plan for any potential delays as you will not be able to submit an application form past this deadline (even if you opened the form at, say, 23:30).
You will have to attach a CV and a cover letter.
- Your CV should include your employment history (including your most recent employment), your education history, and any other relevant experience.
- Your cover letter should explain your motivations for applying to the role. It should also explain, using examples, how you meet each of the essential and desirable criteria detailed in the Job Description PDF document below. Please note that all essential criteria must be met by candidates who are invited to interview.
Please see here for guidance on writing a cover letter. We highly recommend using individual criteria as headers and explaining below, using examples, how you meet the criterion, though you are free to format the letter as you wish.
To streamline our hiring processes, we can only accept applications submitted via our official careers webpage, warwick-careers.tal.net.
- Interview Date: To be confirmed
- Start Date: As soon as possible
What we Offer
We will provide you with a great range of benefits, which include an attractive pension scheme, 30 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here.
We are proud to say that we are a Living Wage employer.
If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.
Our Commitment to Inclusion
Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpageshere.
The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University\’s Awards and Accreditations can be found here. The University of Warwick is also one of the six founder institutions of theEUTOPIA European University Alliance.
Disclosure & Barring Service (DBS)
The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.
In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).
We expect all employees, volunteers, and partners to share our commitment to safeguarding.
Rehabilitation of Ex-Offenders
The University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.
Job Description
JD – Student Support Officer – Temporary Cover (110546).pdf – 67KB Opens in a new window
Right to Work in the UK
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa, please follow this link which contains further information about obtaining the right to work in the UK.
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Student Support Officer (Temporary Cover) (110546-0625) employer: University of Warwick
Contact Detail:
University of Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer (Temporary Cover) (110546-0625)
✨Tip Number 1
Familiarise yourself with the University of Warwick's values and mission. Understanding their commitment to diversity and inclusion will help you align your responses during interviews, showcasing how you can contribute to their supportive environment.
✨Tip Number 2
Reach out to current or former Student Support Officers if possible. They can provide valuable insights into the role and the department's culture, which can help you tailor your approach and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully managed sensitive situations or provided support to students, as these will be crucial in demonstrating your suitability for the role.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience managing multiple tasks or projects. Highlighting your ability to handle a varied workload will reassure the interviewers that you can meet the demands of this temporary cover role effectively.
We think you need these skills to ace Student Support Officer (Temporary Cover) (110546-0625)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Student Support Officer position. Highlight key skills such as communication, administration, and student engagement in your application.
Tailor Your CV: Ensure your CV reflects relevant experience and skills that align with the job description. Include specific examples of your administrative experience and any previous roles in educational settings.
Craft a Compelling Cover Letter: Your cover letter should clearly express your motivation for applying. Use headers for each essential criterion from the job description and provide concrete examples of how you meet them. This will demonstrate your suitability for the role.
Proofread and Submit: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your CV and cover letter are formatted correctly and that all required documents are attached. Submit your application via the official careers webpage before the deadline.
How to prepare for a job interview at University of Warwick
✨Showcase Your Communication Skills
As a Student Support Officer, you'll need to demonstrate excellent communication and interpersonal skills. Prepare examples from your past experiences where you've effectively communicated with students or colleagues, especially in challenging situations.
✨Highlight Your Organisational Abilities
This role requires managing a varied workload, so be ready to discuss how you prioritise tasks and manage time effectively. Share specific instances where your organisational skills made a difference in your previous roles.
✨Demonstrate Empathy and Compassion
Since the position is student-facing, it's crucial to show that you can handle sensitive situations with care. Think of examples where you've provided support or guidance to someone in need, and be prepared to discuss these during the interview.
✨Familiarise Yourself with Mitigating Circumstances
Understanding the administration of mitigating circumstances is key for this role. Research what this entails and be ready to discuss how you would approach such cases, ensuring confidentiality and professionalism.
