At a Glance
- Tasks: Provide top-notch admin support and customer service in a vibrant office.
- Company: Join the dynamic Educational Support Services team at Warwick University.
- Benefits: Enjoy 26 days holiday, flexible working, and excellent development opportunities.
- Other info: Be part of a diverse and inclusive workplace committed to equality.
- Why this job: Make a real difference in students' lives while growing your skills.
- Qualifications: Strong organisational and communication skills with high IT literacy.
The predicted salary is between 30000 - 40000 € per year.
You will join the Educational Support Services team in the School of Life Sciences at Warwick University. The School of Life Sciences is based at the university’s Gibbet Hill site. The Student Office is open to students five days a week. Due to the nature of this role, there is an expectation that the post-holder will spend a minimum of 80% of their time working on campus. There may be periods requiring 100% on-campus presence (e.g. during teaching or exam periods, or to provide team cover), particularly within the first three months to support training. Following successful completion of the training period, hybrid working may be available, typically allowing for one day per week working from home. There is also a requirement to work up to 6 Saturdays a year to support open and offer holder days.
We and the wider University of Warwick environment offer substantial opportunities for professional development including regular opportunities to attend international conferences.
Key Responsibilities- Provide excellent administrative and customer service support to students and staff in a busy office environment.
- Maintain high IT literacy and attention to detail while managing a busy workload with multiple priorities.
- Communicate confidently and professionally, both independently and as part of a team.
- Support the Educational Support Services team during teaching, exam periods and other key events.
- Strong organisational skills and proactive attitude.
- Excellent communication and customer service skills.
- High IT literacy and ability to handle multiple priorities.
- Comfortable working independently and as part of a team.
- An attractive pension scheme
- 26 days holiday plus University Christmas closure
- Generous parental/adoption leave policy
- Onsite childcare facilities
- Excellent learning and development opportunities
- Flexible working arrangements
We believe that collegiality, openness, inclusivity and diversity are essential for an excellent research and teaching environment. Our workplace ethic has enabled us to gain the Athena SWAN Silver award. We are dedicated to building a diverse and inclusive workplace and encourage applications from all groups with protected characteristics traditionally under-represented in STEM fields. As part of our ongoing commitment to addressing gender equality under the Athena Swan chartermark, we would particularly encourage and welcome applications from female academics. This role is not eligible for sponsorship for a Skilled Worker visa. Candidates must have the right to work in the UK.
Senior Educational Support Services Assistant (SESSA) (106391-0426) employer: University of Warwick
Warwick University is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional development. With generous benefits such as 26 days of holiday, an attractive pension scheme, and opportunities for hybrid working, employees are supported in achieving a healthy work-life balance while contributing to a dynamic educational environment. The university's commitment to diversity and gender equality, exemplified by its Athena SWAN Silver award, makes it a rewarding place for those seeking meaningful employment in the field of education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Educational Support Services Assistant (SESSA) (106391-0426)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Warwick University, especially in the School of Life Sciences. A friendly chat can give us insider info about the team and the role, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to educational support services. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help us showcase your skills and experiences effectively.
✨Tip Number 3
Show off your IT skills! Since high IT literacy is key for this role, be ready to discuss specific software or tools you’ve used. We want to see how tech-savvy you are and how you can handle multiple priorities with ease.
✨Tip Number 4
Don’t forget to highlight your customer service experience! Whether it’s dealing with students or staff, we need to know how you’ve provided excellent support in busy environments. Share those stories that demonstrate your proactive attitude!
We think you need these skills to ace Senior Educational Support Services Assistant (SESSA) (106391-0426)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Educational Support Services Assistant role. Highlight your relevant experience and skills that match the job description, especially your organisational skills and customer service experience.
Showcase Your IT Skills:Since high IT literacy is a must for this role, don’t forget to mention any specific software or tools you’re proficient in. We want to see how you can manage multiple priorities effectively using technology!
Communicate Clearly:Your written application should reflect your ability to communicate confidently and professionally. Keep your language clear and concise, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Warwick University!
How to prepare for a job interview at University of Warwick
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Educational Support Services Assistant. Familiarise yourself with the key tasks mentioned in the job description, like providing administrative support and maintaining high IT literacy. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication and customer service skills, prepare examples from your past experiences where you've successfully communicated with students or staff. Think about times when you resolved issues or provided support in a busy environment, as these will showcase your ability to thrive under pressure.
✨Demonstrate Your Organisational Skills
The job demands strong organisational skills and the ability to manage multiple priorities. Be ready to discuss how you prioritise tasks and stay organised, especially during busy periods like teaching or exam times. You could even share a specific instance where your organisational skills made a difference in your previous roles.
✨Embrace the Team Spirit
This position involves working both independently and as part of a team. Prepare to talk about your experiences collaborating with others and how you contribute to a positive team environment. Highlight any instances where you supported colleagues or contributed to team success, as this will resonate well with the interviewers.
