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For Companies At a Glance
- Tasks: Help customers with IT requests and ensure quick resolutions.
- Company: Join the University of Warwick, a top-ranked research university known for innovation.
- Benefits: Enjoy hybrid working, earning up to £20.50 per hour.
- Why this job: Be part of a diverse community driving real-world progress and collaboration.
- Qualifications: Strong communication skills and familiarity with IT service management tools preferred.
- Other info: Contract role until January 2026; apply by 6th June 2025.
About the Role
The Information & Digital Group at the University of Warwick have an exciting opportunity for an experienced Request Fulfilment Specialist to join them for a contract opportunity until January 2026.
As Request Fulfilment Specialist you will be responsible for providing specialist services to customers and ensuring that IT software and hardware requests are processed efficiently and resolved swiftly. This will involve responding proactively to requests and incidents, and communicating positively with users and customers, whilst ensuring SLA standards are met, expectations are managed, and documentation is maintained.
You will have a strong communication and technical acumen that will enable you to work collaboratively across teams and provide solutions which are focused on business outcomes and meeting customer requirements. Familiarity with IT service management tools such as ServiceNow or similar platforms would be advantageous.
This role is offered on a hybrid working basis, requiring a minimum of 3 days a week working on-site. The rate of pay offered is up to £20.50 per hour.
Closing date for applications is the 6th June 2025. To apply, please email your CV to Claudia.Farre@warwick.ac.uk. Interview date to be confirmed.
Request Fulfilment Specialist employer: University of Warwick
Contact Detail:
University of Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Request Fulfilment Specialist
✨Tip Number 1
Familiarise yourself with IT service management tools like ServiceNow. If you have experience with these platforms, be ready to discuss specific instances where you've used them to resolve requests or incidents efficiently.
✨Tip Number 2
Brush up on your communication skills. Since the role involves interacting with customers and users, think of examples where you've successfully managed expectations or resolved conflicts in a professional setting.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Consider scenarios where you've had to think on your feet to provide solutions that meet customer requirements, as this will showcase your technical acumen.
✨Tip Number 4
Research the University of Warwick's values and culture. Understanding their commitment to innovation and collaboration can help you align your responses during the interview, showing that you're a good fit for their team.
We think you need these skills to ace Request Fulfilment Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Request Fulfilment Specialist position. Highlight your relevant experience in IT service management and customer communication.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your technical acumen, familiarity with IT service management tools like ServiceNow, and any previous roles that involved customer service or request fulfilment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the University of Warwick. Mention specific examples of how you've successfully managed requests or incidents in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Warwick
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Request Fulfilment Specialist. Familiarise yourself with IT service management tools like ServiceNow, as this knowledge will be crucial during your interview.
✨Showcase Your Communication Skills
Since the role involves communicating positively with users and customers, prepare examples that demonstrate your strong communication skills. Think about times when you resolved issues effectively through clear dialogue.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Be ready to discuss how you would handle specific requests or incidents, ensuring you highlight your proactive approach and ability to meet SLA standards.
✨Research the University of Warwick
Familiarise yourself with the University of Warwick's values and mission. Understanding their commitment to innovation and collaboration will help you align your answers with their organisational culture during the interview.
