At a Glance
- Tasks: Engage with visitors, assist with events, and ensure a safe, enjoyable experience.
- Company: Warwick Arts Centre, a vibrant hub for arts and culture.
- Benefits: Flexible hours, 26 days holiday, and excellent development opportunities.
- Other info: Join a diverse team committed to making art accessible to all.
- Why this job: Immerse yourself in the arts and connect with diverse audiences.
- Qualifications: Enthusiastic, friendly, and excellent communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
For informal queries about the role, please contact Olivia Brook (Internal Recruitment Manager) at Olivia.brook.1@warwick.ac.uk.
As a Visitor Experience Assistant, you will be responsible for working across all visitor services areas, whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with queries or signposting around the building. From checking tickets to invigilating artwork, to selling snacks, drinks, ice cream and merchandise; you will undertake a variety of tasks, interacting with a range of audiences. This is a great opportunity to immerse yourself within the arts, working across our 4 performance spaces, 3 cinemas, Mead Gallery and foyer.
Working Hours & Schedule
Please note: Term time only (30 weeks per year, approx. 18.25 hours per week). Hours will be annualised across term time, and there is no fixed working pattern. This role requires frequent evening, weekend, and bank holiday working. Shifts are allocated and planned around our live programme and building activities.
About You
The successful candidate will be enthusiastic, knowledgeable, friendly and passionate. They possess excellent communication skills, and are able to engage with visitors in a friendly, confident, and efficient manner. A reliable, professional approach with a positive ‘can do’ attitude is essential. They will also be able to prioritise tasks under pressure, have a strong attention to detail, and the ability to problem solve proactively. It’s our job to bring art into more people’s lives and our Visitor Experience Assistants are integral to helping us reach, and connect with, more people in new ways.
About The Department
Warwick Arts Centre is the largest purpose-built arts centre outside London. Opened in 1974 and situated at the heart of the University of Warwick, in Coventry, we're home to a variety of spaces including a concert hall, theatre, two studios, three cinemas and an art gallery. Almost one million people visit us every year, with many more engaging in our activities across communities and other spaces. We're passionate about the arts, and how it has the power to move, connect, inspire and present new possibilities; we're here to amplify under-represented voices, nurture the next generation of creatives, and serve as a vibrant and welcoming social hub for all. Warwick Arts Centre is committed to building a diverse and inclusive workforce. We particularly welcome applications from people who are currently underrepresented in the arts sector, including people of Global Majority heritage, those from lower socio-economic backgrounds, and disabled people. We recognise that a greater diversity of backgrounds, experiences and perspectives enriches the arts and strengthens our organisation.
Purpose
We’re here to share our love for the arts.
Belief
We believe the arts are a place we can all meet - a place to share our experiences, a place to find common ground and understanding, a place to connect and have the courage to transform and explore new possibilities together.
Promise
Experiences you’ll feel and never forget – be it joy, excitement or sadness and whoever you are, wherever you’re from.
Closing Deadline
Sunday 23rd August 2026 at 11:55pm (UK Time)
Interview Details
Interview Date: 8th September 2026
Start Date: To be confirmed
What we Offer
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
- We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
- Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.
We are proud to be a Living Wage employer.
Our Commitment to Inclusion
To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick.
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
Visitor Experience Assistant (109403-0826) in Coventry employer: University of Warwick
Warwick Sport is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With a commitment to inclusion and a range of benefits including generous holiday allowances, flexible working arrangements, and excellent learning opportunities, the role of Head of Student Sport provides a unique chance to lead impactful programmes that enhance the student experience at one of the UK's leading universities.
StudySmarter Expert Advice🤫
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Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at University of Warwick that you can keep it cool under pressure!
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Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at University of Warwick get a sense of who you are beyond your experience!
How to prepare for a job interview at University of Warwick
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As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
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