Ticketing & Reception Assistant (111062-1125) in Coventry

Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, artistically ambitious and sustainable arts centre, and we need great people to help us achieve our plans. We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy and inspiration for each and every one of us. We are committed to creating an environment where everyone feels they belong, a place of fairness and equity, and an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would love to hear from you.

Together we believe that audiences are at the heart of our vision, and this post is pivotal to succeeding in our ambitions.

Deliver a pro‑active, efficient, sales‑focussed ticketing and reception operation, providing accurate and timely information to all visitors. Provide a visible and warm welcome, delivering an excellent visitor experience at all times. Support and assist with CRM maintenance and administration. Proactively collaborate with WAC teams to support delivery of visitor experience, sales, and overall WAC objectives, vision, and mission.

This is an exciting opportunity for a candidate with a passion for systems and sales who thrives on helping people. Candidates will be proactive, good problem‑solvers, and keen to support positive change. The post sits within the Ticketing & Reception team and reports to the Deputy Ticketing & Reception Managers and Ticketing & Reception Manager. Hours are set on a weekly rota that runs over a rolling 4‑week period. The rota covers Monday – Sunday, predominantly afternoon and evening work, with mornings also. We operate across 363 days a year, so the team works over holiday periods.

Warwick Arts Centre is the largest multi‑art‑form arts centre outside London, presenting events, activities, films and exhibitions to over 200,000 people every year. We are one of the region’s leading learning, visual arts, cinema and performing arts venues, working with exceptional artists and creatives from the city, region and globally.

When we re‑opened our new building in 2021, a new brand positioning was developed, focusing on forming a better bridge between arts and the community and highlighting the venue as a melting pot of different people and ideas.

Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We welcome and encourage applications from all communities, regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

Closing Deadline: Sunday 4th January 2026 at 11:55 pm (UK Time). Apply by clicking HERE and submit an application form by the closing deadline. Include a CV and a cover letter that details how you meet the essential and desirable criteria for this post.

• Your education and employment history (including your most recent employment).
• Any other relevant experience (e.g. volunteering, extracurricular, etc.).

• Motivations for applying to the role.
• Examples of how you meet the essential and desirable criteria detailed in the PDF below.
• Why you want to work for Warwick Arts Centre, including any research on our website, the context of Coventry, and the impact on audiences.

All essential criteria must be met by candidates who are invited to interview. Interview dates and start date to be confirmed.

An attractive pension scheme. 26 days holiday plus University Christmas closure. Generous parental/adoption leave policy. Onsite childcare facilities. Excellent learning and development opportunities. Living Wage employer. We recognise the importance of a healthy work/life balance and offer flexible working arrangements.

Roles involving regulated activity are subject to a DBS check at the appropriate level, in line with the DBS Code of Practice. The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults). All employees, volunteers, and partners are expected to share our commitment to safeguarding.

The University will not discriminate against applicants who make a disclosure relating to a conviction. Disclosures at application stage are only visible to the DBS team, not to hiring panels, ensuring fairness and removing bias from the shortlisting process.

This role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK, you should check the UK Government website to see if you are eligible to obtain the right to work through other immigration routes before applying.