At a Glance
- Tasks: Provide proactive admin support in a fast-paced case management environment.
- Company: Join our dynamic People Team at a leading university.
- Benefits: 26 days holiday, pension scheme, and excellent learning opportunities.
- Other info: Flexible working options available; perfect for balancing studies and work.
- Why this job: Make a real impact by supporting employee relations and enhancing team performance.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Join our People Team and be a part of our newly formed Case Management function, playing a key role in delivering a high‑quality, efficient and consistent employee relations service. You’ll be responsible for providing proactive and professional administrative support across a wide range of case management activity. Acting as a key point of contact for managers and employees, you will offer guidance on general case queries, coordinate workflows, and support the smooth running of case processes from initial enquiry through to resolution.
There will be a particular focus on coordinating case management activities, producing high‑quality documentation, arranging meetings and hearings, and maintaining accurate, up‑to‑date case records. You will work closely with Case Advisers, Case Managers and the wider People Team to ensure cases are progressed efficiently, deadlines are met, and processes are applied consistently. You will also support the use of systems and trackers to produce reports, monitor performance and share insights, helping to improve visibility, consistency and continuous improvement across the service.
In this role, your days will be varied, offering lots of opportunity to build your experience, develop your skills and contribute to a high‑performing team.
For informal queries about the role, please contact Sue Horner (Head of Case Management) at Sue.horner@warwick.ac.uk.
Flexible Working
We will consider applications for employment on a part‑time or other flexible working basis (e.g. job share), despite the position being advertised as full‑time.
About You
- Highly organised and proactive individual looking to take on a varied and fast‑paced role within a professional environment.
- Strong administrative and organisational skills, able to manage multiple priorities, coordinate competing demands and work to tight deadlines while maintaining high accuracy.
- Excellent communication and customer service skills, confident working with a wide range of stakeholders, including managers and employees, and providing clear, professional guidance.
- Comfortable handling sensitive information with discretion and professionalism, and able to apply sound judgement when supporting case activity and escalating more complex issues where appropriate.
- Collaborative and supportive approach, alongside strong IT skills and attention to detail, recognising the importance of consistency, accuracy and teamwork in delivering an effective case management service.
What We Offer
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK, you must check the UK Government website to see if you are eligible to obtain the right to work in the UK through other immigration routes before you make your application.
Senior Case Administrator (111716-0626) in Coventry employer: University of Warwick
Join our dynamic People Team at the University of Warwick, where we prioritise a supportive and collaborative work culture that fosters professional growth and development. As a Senior Case Administrator, you will benefit from an attractive pension scheme, generous holiday allowance, and excellent learning opportunities, all while contributing to a high-performing team dedicated to delivering exceptional employee relations services. With flexible working options and onsite childcare facilities, we are committed to creating a rewarding and inclusive environment for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Administrator (111716-0626) in Coventry
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at University of Warwick!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at University of Warwick.
We think you need these skills to ace Senior Case Administrator (111716-0626) in Coventry
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at University of Warwick. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to University of Warwick and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at University of Warwick. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to University of Warwick's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at University of Warwick
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with University of Warwick.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at University of Warwick will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact University of Warwick and how you would contribute to adapting HR strategies.
