At a Glance
- Tasks: Provide first line support for SAP helpdesk tickets and resolve user queries.
- Company: Join the University of Warwick's dynamic Finance Office team.
- Benefits: Enjoy competitive salary, generous leave, and a great pension scheme.
- Other info: Flexible hybrid working options available after induction.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: A level education or equivalent, with customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
For informal queries about the role, please contact Eva Bynes (SAP Functional Lead) at E.Baynes@warwick.ac.uk.
About The Role
The post is offered as a 13-month Fixed Term Contract. The University Finance Office has a vacancy in its busy SAP Team for a SAP Helpdesk Analyst. You will provide first line support for helpdesk tickets, liaising with users to illicit further context and information, resolving queries across all areas of SAP and finance systems, passing them on to the rest of the team quickly and effectively for resolution if required.
About You
You will be educated to A level standard or equivalent and will have excellent communication and organisational skills, with experience of working in a customer facing environment, ideally on a helpdesk. You will have experience working with SAP or similar ERP Systems.
About The Department
The University Finance office supports business planning and innovation to maximise the financial resources available to the University and create the long-term sustainable financial platform required for future growth. Finance staff across the University are networked as a professional community of expertise. You will be supported to continue your professional journey through access to Continuing Professional Development training opportunities, sector networks and regular Finance Office briefings.
As a member of staff at Warwick you can enjoy a wide range of competitive benefits. Take a look at the benefits that are on offer, including an attractive pension scheme, a generous annual leave entitlement (including Christmas closure), family friendly policies, and discounted Warwick Sport membership.
The role is campus based however staff can opt to work under the Finance Office’s current hybrid policy where a maximum of 40% of time (2 days per week for full time staff; normally Tuesdays and Fridays) can be worked remotely. This is subject to review and operational requirements. Whilst in the induction phase you’ll be required to work 100% in the office. Further details are available on request or at interview stage.
For further information about The Finance Office and the opportunities available, please visit our website.
About The University
We are a world‑leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK. Additionally, 92% of our research is rated world‑leading or internationally excellent. Find out more about us at warwick.ac.uk/about/.
Closing Deadline Tuesday 11 August 2026 at 11:55pm (UK Time).
What we Offer
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
- We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
- Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.
Our Commitment to Inclusion
To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick. We are proud to be a Living Wage employer.
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
SAP Helpdesk Analyst (111772-0726) in Coventry employer: University of Warwick
Warwick Sport is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With a commitment to inclusion and a range of benefits including generous holiday allowances, flexible working arrangements, and excellent learning opportunities, the role of Head of Student Sport provides a unique chance to lead impactful programmes that enhance the student experience at one of the UK's leading universities.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Helpdesk Analyst (111772-0726) in Coventry
✨Join SAP Communities
Get involved in SAP-focused forums and communities like SAP Community Network or even local SAP user groups. It’s a great way to connect with professionals already in the field who can offer insights and potentially point you towards temporary roles like a SAP Helpdesk Analyst (111772-0726) at University of Warwick.
✨Showcase Your Skills Through Projects
Since this is a temporary gig, consider showcasing your SAP knowledge with a hands-on portfolio. Work on small projects or documentation that you can present in interviews to immediately demonstrate your skills and understanding of SAP systems. This can set you apart from other candidates.
✨Leverage LinkedIn for Temporary Opportunities
Use LinkedIn to filter for temporary roles within the SAP-ERP field. Follow companies that interest you, like University of Warwick, and express your eagerness in your profile summary. Recruiters often look for passionate candidates ready to dive into roles quickly.
✨Directly Reach Out to Recruitment Agencies
Many temporary positions are filled through specialised recruitment agencies. Make a list of agencies that focus on SAP roles and send them your details. They often have access to roles before they’re even advertised, giving you a competitive edge.
We think you need these skills to ace SAP Helpdesk Analyst (111772-0726) in Coventry
Some tips for your application 🫡
Highlight Your SAP Skills:When applying for an SAP ERP systems role, it's crucial to showcase your experience with specific SAP modules and tools in your CV. Be sure to mention any relevant projects or systems you've worked on that demonstrate your technical prowess in this field.
Tailor Your CV to the Job:Given that this role is temporary, your CV should reflect not just your technical skills but also your flexibility and ability to pick up new tasks quickly. Highlighting any previous short-term roles or contracts can show that you adapt well in a fast-paced environment.
Use Real-Time Results:If you’ve managed to implement any solutions or processes within SAP that resulted in tangible improvements, make sure to include those results in your application. Quantifying your achievements can really set you apart from the crowd and show potential employers like University of Warwick the value you can bring.
Express Your Enthusiasm for Temporary Roles:In your cover letter, it's a good idea to express your excitement about the temporary nature of the position. Share how this fits into your career goals and willingness to immerse yourself in a project even if it's short-term. This can really resonate with hiring managers who value commitment, even in a limited timeframe.
How to prepare for a job interview at University of Warwick
✨Show Your ERP Expertise
Make sure you brush up on your SAP ERP systems knowledge. Be prepared to discuss specific modules you've worked with, like FI or MM, plus any systems integrations you've tackled. This role will likely involve technical assessments, so expect an interview format focusing on practical, hands-on scenarios.
✨Temporary Role Mindset
Since this is a temporary position, show your enthusiasm for quick learning and adaptability. Highlight past experiences where you've picked up new skills or tools rapidly—this could give you the edge, showing that you can hit the ground running at University of Warwick!
✨Prepare for Case Studies
You might face case studies or problem-solving questions tailored to real-life SAP scenarios. Practice breaking down issues logically and framing your thought process clearly. Employers want to see how you apply your knowledge, so articulate your reasoning well.
✨Portfolio of Your Projects
Have a portfolio ready if applicable! Even in SAP, showcasing completed projects or case studies that demonstrate your contributions to past employers can be a game-changer. Talk about your role and the impact your work had on the organisation—quantify it if possible!
