At a Glance
- Tasks: Provide top-notch admin support for the Global Online MBA programme and assist with events.
- Company: Join Warwick Business School, a leader in higher education with a focus on quality.
- Benefits: Enjoy 26 days holiday, flexible working, and excellent learning opportunities.
- Other info: Embrace a diverse and inclusive workplace with great career growth potential.
- Why this job: Be part of a dynamic team making a real impact on students' educational journeys.
- Qualifications: Customer service experience and strong admin skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contact for informal queries, please contact Jade Stratton (Deputy Programme Manager) at Jade.stratton@wbs.ac.uk.
Role Overview
This role joins the Global Online MBA (Warwick & London) programme team and the Programme Quality Team within the Masters Portfolio at Warwick Business School. The position is based at Warwick Business School, University of Warwick. The successful candidate will work occasionally evenings and shifts, including weekends, to meet customer needs. Time is split 60% (3 days) with the Global Online MBA programme team and 40% (2 days) with the Programme Quality team, with working days specified.
Responsibilities
- Provide consistent and high‑quality administrative support for courses and processes within the Masters portfolio.
- Act as the first point of contact for a range of enquirers and maintain accurate records throughout the student life cycle (from pre‑arrival to graduation).
- Assist with organisation of internal and student events, such as recruitment and graduation events.
- Work as part of a team of skilled administrators, contributing to the daily running of the Masters portfolio.
Qualifications & Experience
- Experience delivering excellent customer service through effective team working.
- Well‑developed administration skills, preferably in an HE environment.
- High level of IT literacy and ability to work accurately and with attention to detail.
- Ability to work effectively in a matrix organisational context and adapt to a changing environment.
- Experience providing administrative support to support the delivery of courses is advantageous.
Benefits
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- On‑site childcare facilities.
- Excellent learning and development opportunities.
- Flexible working arrangements and a living wage employer.
Equality, Diversity, and Inclusion
Warwick is committed to fostering a diverse, inclusive, and respectful community where everyone can thrive. We welcome applications from all backgrounds and all members of the community.
Right to Work in the UK
This role is not eligible for sponsorship for a Skilled Worker visa. Applicants must have the right to work in the UK.
Programme Coordinator (Masters) (111544-0426) in Coventry employer: University of Warwick
Warwick Business School is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With generous benefits such as 26 days of holiday, an attractive pension scheme, and flexible working arrangements, staff are supported in achieving a healthy work-life balance. Located at the University of Warwick, employees enjoy a collaborative environment that values diversity and inclusion, making it a rewarding place to contribute to the Global Online MBA programme.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Coordinator (Masters) (111544-0426) in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Warwick Business School on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the Global Online MBA programme. Show us you’re genuinely interested by discussing recent developments or events related to the programme during your chat.
✨Tip Number 3
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We want to see how you handle challenges and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Warwick Business School.
We think you need these skills to ace Programme Coordinator (Masters) (111544-0426) in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Programme Coordinator role. Highlight your relevant experience in administration and customer service, and show us how you can contribute to the Global Online MBA programme team.
Showcase Your Skills:We want to see your well-developed administration skills shine through! Be specific about your IT literacy and attention to detail, as these are key for this position. Use examples that demonstrate your ability to work effectively in a team.
Be Personable:Since you'll be the first point of contact for enquirers, let your personality come through in your application. We love candidates who can communicate well and create a welcoming atmosphere, so don’t hesitate to show us your friendly side!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at University of Warwick
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the Global Online MBA programme and the Masters Portfolio at Warwick Business School. Familiarise yourself with their values, mission, and any recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality administrative support and being the first point of contact for enquirers, be ready to share specific examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to meet customer needs, especially in a team setting.
✨Highlight Your Administrative Expertise
Prepare to discuss your administration skills, particularly in a higher education environment. Bring up any relevant experiences where you maintained accurate records or supported course delivery. Mention your IT literacy and how it has helped you work efficiently and accurately in previous roles.
✨Demonstrate Flexibility and Adaptability
This position requires working evenings and weekends occasionally, so be prepared to discuss your flexibility. Share examples of how you've adapted to changing environments or managed multiple responsibilities effectively. This will reassure them that you're ready to meet the demands of the role.
