At a Glance
- Tasks: Lead customer service delivery in Zone Operations and ensure high-quality Estates services.
- Company: World-leading research university with a commitment to excellence.
- Benefits: 30 days holiday, flexible working, generous parental leave, and professional development opportunities.
- Other info: Join a dynamic team with a focus on continuous improvement and career growth.
- Why this job: Make a real impact on the university community while enhancing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities required.
The predicted salary is between 45000 - 55000 £ per year.
For informal queries about the role, please contact Kerry Boyce, Director of Maintenance, at Kerry.Boyce@warwick.ac.uk.
The role is to act as the strategic lead for customer service delivery within Zone Operations, ensuring that the University community receives a consistent, visible, responsive, and high-quality Estates service across all campus zones. The postholder will provide clear leadership of the customer interface between the University and the Estates Department, setting service standards, shaping customer experience, and ensuring that maintenance requests are understood, prioritised, communicated effectively, and resolved or escalated appropriately.
You will support the Zone Operations Manager by providing assurance that zone-based services are customer-focused, performance-driven, and continuously improving, while acting as the senior customer advocate within Estates Maintenance Operations. You will also work closely with the Head of Maintenance Operations and the Head of Maintenance - Building Fabric. You will need to work on an out of hours on call rota with other team members on basis of 24/7 availability 1 week in 4 (13 weeks per annum).
We provide a comprehensive range of benefits, including:
- An attractive pension scheme.
- 30 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements. Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.
We are proud to be a Living Wage employer.
To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick.
Head of Maintenance - Zonal Operations (111868-0726) in Coventry employer: University of Warwick
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