At a Glance
- Tasks: Lead the Front of House team and ensure exceptional customer service at our Sports & Wellness Hub.
- Company: Join Warwick Sport, a vibrant community focused on health and wellness.
- Benefits: Enjoy 26 days holiday, flexible working, and an attractive pension scheme.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Warwick Sport is seeking a Front of House Coordinator to lead the day‑to‑day operation of reception and entry control points at the Sports & Wellness Hub and Tennis Centre. The Coordinator will ensure an exceptional customer experience for members, students, staff, and visitors while maintaining high operational standards and compliance.
Key Responsibilities
- Deliver outstanding customer service and resolve complex enquiries or complaints.
- Supervise and coordinate Front of House teams, including rota planning and daily briefings.
- Support recruitment, training, and performance development of staff.
- Oversee reception operations, booking systems, cash handling, and membership administration.
- Ensure compliance with health and safety, safeguarding, and data protection policies.
- Maintain accurate records of incidents, maintenance issues, and operational logs.
- Monitor facility usage and contribute to service improvements.
- Manage stock for retail lines and ensure financial procedures are followed.
- Produce reports to support management decision‑making and customer engagement initiatives.
About You
- Experience supervising or coordinating a customer service team.
- Background in leisure, sport, or hospitality environments.
- Strong organisational and problem‑solving skills with rota planning experience.
- Excellent communication and interpersonal skills.
- Competent in IT systems, membership, booking, or CRM platforms.
- Cash handling and payment reconciliation experience.
- Flexible to work shifts, including weekends and bank holidays.
Desirable
- First Aid at Work qualification.
- Customer service or operational management qualification.
Benefits
- Attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- On‑site childcare facilities.
- Excellent learning and development opportunities.
- Flexibility in working arrangements and a living wage.
Equality, Diversity & Inclusion
Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures and communities, and actively encourage candidates from under‑represented groups to apply.
Safeguarding & DBS
Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice. All employees, volunteers, and partners are expected to share our commitment to safeguarding.
Right to Work
Applicants must have the right to work in the UK. This role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK, you should check the UK Government website to see if you are eligible to obtain the right to work through other immigration routes before you apply.
Front of House Coordinator (111660-0526) in Coventry employer: University of Warwick
Warwick Sport is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With benefits such as an attractive pension scheme, generous holiday allowance, and on-site childcare facilities, staff are supported in achieving a healthy work-life balance. The role of Front of House Coordinator not only provides opportunities for professional growth within the leisure and sport sector but also fosters a diverse and inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator (111660-0526) in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure, sport, or hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or insights into potential opportunities.
✨Tip Number 2
Prepare for those interviews! Research Warwick Sport and think about how your experience aligns with their values and needs. We want you to shine, so practice answering common questions and have some examples ready that showcase your customer service skills.
✨Tip Number 3
Show off your organisational skills! If you get the chance, share how you've successfully managed teams or projects in the past. We love hearing about your rota planning experience and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who can contribute to our mission of providing exceptional service at the Sports & Wellness Hub.
We think you need these skills to ace Front of House Coordinator (111660-0526) in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Front of House Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills:Don’t hold back on showcasing your organisational and problem-solving skills. Mention any experience you have with rota planning or supervising teams, as these are key for this role. We love seeing how you can contribute to our operations!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at University of Warwick
✨Know Your Customer Service Inside Out
Since the role focuses heavily on delivering outstanding customer service, brush up on your customer service principles. Be ready to share specific examples of how you've handled complex enquiries or complaints in the past.
✨Showcase Your Leadership Skills
As a Front of House Coordinator, you'll be supervising teams. Prepare to discuss your experience in leading or coordinating a team, including how you handle rota planning and daily briefings. Highlight any training or performance development initiatives you've implemented.
✨Familiarise Yourself with Compliance Standards
Understanding health and safety, safeguarding, and data protection policies is crucial. Make sure you can talk about your experience with these areas and how you ensure compliance in your previous roles.
✨Demonstrate Your IT Proficiency
The job requires competence in IT systems, especially membership and booking platforms. Be prepared to discuss your experience with these systems and how you've used them to improve operational efficiency or customer engagement.
