At a Glance
- Tasks: Lead and manage complex casework, ensuring fair outcomes and high-quality standards.
- Company: Join a world-leading research university with a commitment to excellence.
- Benefits: 30 days holiday, flexible working, generous parental leave, and professional development opportunities.
- Other info: Collaborative team culture focused on continuous improvement and professional growth.
- Why this job: Make a real impact by shaping case management and supporting colleagues in a dynamic environment.
- Qualifications: Experience in employee relations, strong communication, and organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join the People team at an exciting time to help shape and influence our newly formed Case Management Team. With the opportunity to work on challenging and meaningful cases you will play a key role in delivering fair, consistent and high-quality outcomes across the institution.
Responsibilities
- You will be responsible for leading and managing a portfolio of complex and sensitive casework, including high-risk and contentious matters such as serious misconduct, grievance, discrimination and safeguarding cases.
- There will be a particular focus on quality assurance, coaching and developing Case Advisers, and ensuring high standards of documentation, risk assessment and decision-making.
- You will work collaboratively with colleagues across People Partnering, Legal and senior stakeholders to ensure fair, balanced and timely outcomes.
- This role is critical in strengthening capability across the Case Management team and delivering a professional, trusted service across the organisation.
- Some exposure to highly sensitive and complex situations is expected as part of the role.
- In this role, your days will be varied, offering lots of opportunity to influence, lead and develop others.
About You
This position would suit an experienced, confident and resilient employee relations professional, with strong professional judgement and the ability to operate effectively in complex and sensitive situations. You will have excellent communication skills and, whilst often working independently, will bring a collaborative and supportive approach—recognising the importance of consistency and shared practice across a team. You should have strong organisational and analytical skills, with the ability to manage a varied caseload, prioritise effectively and maintain high standards of quality and compliance. You will need to be comfortable working with senior stakeholders and trade unions, have a keen eye for detail, and be committed to delivering fair, balanced and outcome-focused case management.
About the Department
This role lies within the People Partnering team who are supported by the People Operations team and Centres of Excellence including Employee Relations, Talent and Development and Reward. You’ll join a growing team of dedicated professionals who are constantly looking to improve and provide the best service possible to their stakeholders. The team are dedicated to enabling colleagues within the institution to achieve their maximum potential and deliver the University’s three pillars: excellence, financial sustainability and rankings and reputation.
About the University
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK. Additionally, 92% of our research is rated world-leading or internationally excellent.
What We Offer
- An attractive pension scheme.
- 30 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
- We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
We are proud to be a Living Wage employer.
Application Details
CLOSING DEADLINE: Thursday 18th June 2026 at 11:55pm (UK Time)
To apply, please click APPLY below and submit your application by the closing deadline. You will be asked to include a CV and cover letter. Within these documents, please:
- Outline your employment and education history (including your most recent employment).
- Outline the reasons for your interest in this position.
- Demonstrate how you meet the requirements of the role with clear reference to each of the essential and desirable criteria in the Job Description.
Interview Date: 22nd and 23rd June 2026
Start Date: 1st July 2026
Applications must be submitted by the closing deadline -- you will not be able to submit an application form even if you opened it before the stated deadline. Only applications submitted through our Careers Portal will be considered.
You are welcome to include any careers breaks you may have taken (e.g. parental/caring/long-term sick leave). Please note that if you do not evidence the essential criteria, the hiring panel may not be able to shortlist your application.
Other
For informal queries about the role, please contact Sue Horner (Head of Case Management) at Sue.horner@warwick.ac.uk.
We will consider applications for employment on a part-time or other flexible working basis (e.g. job share), despite the position being advertised as full-time.
Case Manager (111707-0626) in Coventry employer: University of Warwick
Join a world-leading research-intensive university that prioritises employee development and well-being. As a Case Manager, you will be part of a supportive People Partnering team, where you can influence meaningful outcomes while enjoying generous benefits such as 30 days of holiday, flexible working arrangements, and excellent learning opportunities. With a commitment to a healthy work/life balance and a culture that values collaboration and professional growth, this is an exceptional place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager (111707-0626) in Coventry
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Case Management Team. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common case management scenarios. Think about how you'd handle sensitive situations and be ready to showcase your problem-solving skills. We want to see your thought process!
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight examples of how you've worked with teams or stakeholders in the past. This role is all about teamwork, so let them know you're a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at the university.
We think you need these skills to ace Case Manager (111707-0626) in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Case Manager role. Highlight relevant experience and skills that match the job description, especially around managing complex cases and working with senior stakeholders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this position and how your background makes you a great fit. Be specific about your experience with sensitive casework and your approach to collaboration.
Address the Essential Criteria:Don’t forget to clearly reference how you meet each of the essential and desirable criteria listed in the job description. This is crucial for getting noticed by the hiring panel, so be explicit and provide examples!
Submit Through Our Careers Portal:Remember, we only accept applications through our Careers Portal. Make sure to submit your application before the deadline, and double-check that all documents are included. We can’t wait to see what you bring to the team!
How to prepare for a job interview at University of Warwick
✨Know Your Case Management Stuff
Make sure you brush up on your knowledge of case management principles, especially around sensitive issues like misconduct and discrimination. Be ready to discuss your experience with complex cases and how you've handled them in the past.
✨Show Off Your Communication Skills
Since this role involves working with senior stakeholders and trade unions, practice articulating your thoughts clearly and confidently. Prepare examples that showcase your ability to communicate effectively in challenging situations.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage a varied caseload and prioritise tasks. Think of specific instances where your organisational skills made a difference in achieving positive outcomes.
✨Emphasise Collaboration
This role requires a collaborative approach, so think of examples where you've worked well in a team. Highlight how you support others and contribute to a shared goal, especially in high-pressure environments.
