At a Glance
- Tasks: Manage employee relations cases and provide practical advice to stakeholders.
- Company: Join a world-leading research university with a focus on excellence.
- Benefits: 30 days holiday, flexible working, and excellent learning opportunities.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real impact in employee relations while developing your skills.
- Qualifications: Strong communication skills and ability to manage a varied caseload.
The predicted salary is between 30000 - 40000 £ per year.
Join our People Team and be a part of our newly formed Case Management function, playing a key role in delivering a high-quality, consistent and efficient employee relations service. You’ll be responsible for managing a varied caseload of formal employee relations matters, including disciplinaries, grievances, performance and sickness cases. Acting as the first point of contact for allocated cases, you will take ownership of processes from initial triage through to resolution, ensuring all activity is managed in line with policy, employment law and best practice.
There will be a particular focus on delivering a consistent case management approach, maintaining high-quality documentation, and providing clear, practical advice to managers and stakeholders. You will work collaboratively with Case Managers, People Partners and other colleagues to ensure cases are handled fairly, efficiently and with a strong focus on outcomes. This role is critical in supporting a standardised and professional service, contributing to improved employee and manager experience across the organisation. You will also play a role in identifying risks, spotting trends and supporting continuous improvement across the case management service. In this role, your days will be varied, offering lots of opportunity to develop your knowledge, build expertise and gain exposure to a wide range of employee relations matters.
This position would suit a proactive, organised and resilient individual looking to develop or deepen their experience in employee relations within a fast-paced and varied environment. You will have strong communication skills and, whilst independently managing your own caseload, will also bring a collaborative and team-focused approach—recognising the importance of consistency and shared practice. You should have the ability to manage competing priorities, maintain accurate and high-quality documentation, and apply sound judgement when supporting case decisions. You will need to be comfortable working with a range of stakeholders, including managers and trade unions, have a keen eye for detail, and be committed to delivering a fair, practical and solutions-focused service.
This role lies within the People Partnering team who are supported by the People Operations team and Centres of Excellence including Employee Relations, Talent and Development and Reward. You’ll join a growing team of dedicated professionals who are constantly looking to improve and provide the best service possible to their stakeholders. The team are dedicated to enabling colleagues within the institution to achieve their maximum potential and deliver the University’s three pillars: excellence, financial sustainability and rankings and reputation.
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK. Additionally, 92% of our research is rated world-leading or internationally excellent.
CLOSING DEADLINE: Thursday 18th June 2026 at 11:55pm (UK Time). To apply, please click APPLY below and submit your application by the closing deadline. You will be asked to include a CV and cover letter. Within these documents, please:
- Outline your employment and education history (including your most recent employment).
- Outline the reasons for your interest in this position.
- Demonstrate how you meet the requirements of the role with clear reference to each of the essential and desirable criteria in the Job Description.
Interview Date: 29th and 30th June 2026. Start Date: 1st July 2026. Applications must be submitted by the closing deadline -- you will not be able to submit an application form even if you opened it before the stated deadline. Only applications submitted through our Careers Portal will be considered.
We provide a comprehensive range of benefits, including:
- An attractive pension scheme.
- 30 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
- Access to flexible working arrangements.
We are proud to be a Living Wage employer.
Case Adviser (111710-0626) in Coventry employer: University of Warwick
Join a world-leading research-intensive university that prioritises employee development and well-being. As a Case Adviser, you'll benefit from a supportive work culture that values collaboration and continuous improvement, alongside an attractive pension scheme, generous holiday allowance, and flexible working arrangements. This role offers a unique opportunity to engage with diverse employee relations matters while contributing to a professional service that enhances the experience of both employees and managers.
StudySmarter Expert Advice🤫
We think this is how you could land Case Adviser (111710-0626) in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your university who work in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common case management scenarios. Think about how you'd handle various employee relations issues, as this will show you're ready to take on the role.
✨Tip Number 3
Practice your communication skills! Since you'll be advising managers and stakeholders, being clear and confident in your responses is key. Try mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Case Adviser (111710-0626) in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Case Adviser role. Highlight relevant experience in employee relations and any specific cases you've managed. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're interested in this position and how you meet the essential criteria. Be clear and concise, and don’t forget to show a bit of your personality!
Showcase Your Skills:In both your CV and cover letter, make sure to showcase your strong communication skills and ability to manage competing priorities. We love candidates who can demonstrate their organisational prowess and attention to detail.
Apply Through Our Website:Remember, applications must be submitted through our Careers Portal. Don’t miss out on this opportunity by sending your application elsewhere. We’re excited to see what you bring to the table!
How to prepare for a job interview at University of Warwick
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Case Adviser. Familiarise yourself with employee relations processes, policies, and relevant employment laws. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare specific examples from your past experiences that highlight your skills in managing employee relations cases. Think about times when you successfully resolved issues or improved processes, as these will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, case management approaches, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Demonstrate Collaboration
Since the role involves working closely with various stakeholders, be ready to discuss how you’ve collaborated in the past. Highlight your ability to work as part of a team while also managing your own caseload effectively.
