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- Tasks: Support student engagement and progression through tailored assistance and resources.
- Company: Join a dynamic university team focused on student success and wellbeing.
- Benefits: Enjoy 28 days annual leave, bank holidays, and professional development opportunities.
- Why this job: Make a real difference in students' lives by fostering their success and wellbeing.
- Qualifications: Experience in student support and strong communication skills are essential.
- Other info: Collaborative environment with a focus on inclusivity and personal growth.
The predicted salary is between 35000 - 40000 £ per year.
The Student Success team work across the CertHE portfolio to support student engagement and progression, working to identify and remove barriers to successful study, providing assistance to services, tools and resources to enable engagement, and ensuring that students are able to access appropriate and timely support from specialist services as required. The postholder will work collaboratively to design and deliver a holistic programme of support that is responsive to student needs and institutional priorities, with a particular focus on prevention, early intervention, and inclusive practice.
This role will be responsible for using the Case Management System (CMS) to oversee the triage of student support queries, maintain the CMS records, and monitor the service uptake. The role will support data collection and analysis to identify trends and impact, support regular reporting and inform service improvements. This role will also support the daily functioning of the Student Success Team by undertaking the following duties: providing 1:1 support, targeted coaching, and inclusive engagement activities that foster progression, belonging, and wellbeing.
Annual leave entitlement is 28 days, plus 8 bank holidays and 4 University closure days pro rata. This post is not eligible for sponsorship. This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement.
Closing date: 19th November 2025
Interview date: TBC
£35,608 to £39,906 per annum : Grade 6
Senior Student Success Officer (Triage & Support) employer: University of Wales, Trinity Saint David
Contact Detail:
University of Wales, Trinity Saint David Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Success Officer (Triage & Support)
✨Tip Number 1
Get to know the Student Success team and their mission. Research their current projects and think about how your skills can contribute to their goals. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider info about the role and the team culture. A friendly chat can give you valuable insights and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to student support and engagement. Think about specific examples from your past experiences that demonstrate your ability to foster progression and wellbeing among students.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the Student Success team!
We think you need these skills to ace Senior Student Success Officer (Triage & Support)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you fully understand the role of Senior Student Success Officer. Highlight the key responsibilities and essential criteria in your mind so you can tailor your application to show how you fit the bill.
Showcase Your Experience: Use your supporting statement to share specific examples from your past that demonstrate your ability to support student engagement and progression. We want to see how you've tackled similar challenges before!
Be Clear and Concise: When filling out the application, keep your language straightforward and to the point. Avoid jargon unless it’s relevant to the role. We appreciate clarity, and it helps us see your qualifications more easily.
Apply Through Our Website: Don’t forget to hit that 'Apply' button on our website! It’s the best way for us to receive your application and ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at University of Wales, Trinity Saint David
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Senior Student Success Officer. Familiarise yourself with the CertHE portfolio and think about how you can identify and remove barriers to student success. This will help you demonstrate your knowledge and passion during the interview.
✨Showcase Your Collaborative Spirit
This role requires working collaboratively, so be ready to share examples of how you've successfully worked in teams before. Think about specific instances where you designed or delivered support programmes that were responsive to needs, and how you fostered an inclusive environment.
✨Prepare for Data-Driven Discussions
Since the role involves data collection and analysis, brush up on your experience with data management. Be prepared to discuss how you've used data to identify trends and inform service improvements in previous roles. This will show that you're not just about support but also about making informed decisions.
✨Emphasise Your Coaching Skills
As you'll be providing 1:1 support and targeted coaching, think about your approach to mentoring and supporting students. Prepare to discuss techniques you've used to foster progression and wellbeing, and how you can apply these in the new role.