Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and assistance to students and staff at UWTSD.
- Company: Join UWTSD, a historic university dedicated to transforming education and student experiences.
- Benefits: Enjoy 28 days of annual leave, plus bank holidays and competitive pay starting at £13.96 per hour.
- Other info: This role is not eligible for sponsorship; apply by 20th July 2025.
- Why this job: Be part of a supportive team in a vibrant educational environment with a focus on student satisfaction.
- Qualifications: No specific qualifications required; just a passion for IT and helping others.
The predicted salary is between 26338 - 29959 £ per year.
*UWTSD is proud to be an Accredited Living Wage Employer. The Voluntary Living Wage (VLW) rate of £12.60 per hour is to be implemented on 1st April 2025. We will apply an adjustment to the hourly rate of pay for this role to increase it to £13.96 per hour.
The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.
UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.
Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:
- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
- 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)
Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.
– THE ROLE –
The Service Desk Analyst’s role is to provide a single point of contact for end users to receive IT support within the Universities managed desktop environment.
An essential part of the role is to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion.
The role will be based on the IT Service Desk on our SA1 campus providing 1st and 2nd line IT & VLE support to students and staff, but may also involve installing, diagnosing, repairing, maintaining, and upgrading local PC hardware and equipment to ensure optimal workstation performance when required.
The post holder will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.
Please refer to the job description for details on the essential criteria required for this role.
– ADDITIONAL INFORMATION –
- Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
- For information on our staff benefits, please see: https://www.uwtsd.ac.uk/jobs
- This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job
- This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement
Closing date: 20th July 2025 11:59 pm
Interview date: TBC
£26,338 to £29,959 per annum*
#J-18808-Ljbffr
IT Service Desk Analyst employer: University of Wales, Trinity Saint David
Contact Detail:
University of Wales, Trinity Saint David Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the IT Service Desk systems commonly used in universities. Understanding tools like ticketing systems can give you an edge during interviews, as you'll be able to discuss how you would effectively log and manage requests.
✨Tip Number 2
Brush up on your technical skills related to PC hardware and software troubleshooting. Being able to demonstrate your ability to diagnose and repair issues will show that you're proactive and capable of handling the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your experience in providing customer support, especially in a tech environment. Highlight specific examples where you've successfully assisted users, as this will showcase your communication skills and ability to work under pressure.
✨Tip Number 4
Research UWTSD's values and mission to understand their commitment to student satisfaction and community transformation. Tailoring your responses to align with their goals during the interview can demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and essential criteria for the IT Service Desk Analyst position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Supporting Statement: Since this application process does not include a CV, focus on writing a compelling supporting statement. Clearly outline your relevant experience, technical skills, and how you can contribute to the team at UWTSD.
Highlight Relevant Experience: Emphasise any previous experience in IT support or customer service roles. Provide specific examples of how you've successfully resolved issues or supported users, as this will demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your application and supporting statement for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Wales, Trinity Saint David
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an IT Service Desk Analyst. Be prepared to discuss how your skills and experiences align with the requirements, especially in providing IT support and logging incidents.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical knowledge during the interview. You might be asked about troubleshooting methods or specific software and hardware you have experience with. Brush up on common issues faced in a managed desktop environment.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to explain how you would handle specific IT support situations. Think of examples from your past experiences that highlight your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewers about the team dynamics, the tools they use, or their approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.