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- Tasks: Be the go-to person for student finance queries and support their financial journey.
- Company: Join the vibrant UWS London Campus, a dynamic modern university.
- Benefits: Enjoy 24 days annual leave, flexible working, and a competitive salary.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: HND or relevant experience in customer support and data management.
- Other info: Work in a supportive team with excellent growth opportunities.
The predicted salary is between 24000 - 28000 ÂŁ per year.
Job Description
London Campus
Salary: ÂŁ28,031- ÂŁ33,002 per annum, plus ÂŁ4,683 plus London weighting allowance
Permanent
The post – Student Fee Liaison
We have a new exciting opportunity for a dedicated front facing Student Fee Liaison to join our team at the UWS London Campus. This pivotal role will serve as the first point of contact for all finance-related student enquiries, providing personalised, one-to-one support throughout each student’s financial journey. The postholder will play a key role in helping students understand and meet their tuition fee obligations.
Supporting a diverse student population of over 4,000, the Student Fee Liaison will advise on tuition payments, payment plans and Student Loans Company (SLC) funding. They will deliver accurate and timely guidance on matters such as tuition fees, invoices, payments, and available financial support. The role also includes hosting drop-in sessions, conducting individual meetings, and working collaboratively with colleagues across Finance, Registry, Student Services, and the London Hub to ensure a joined-up, student-focused approach.
The successful candidate should have the following:
- HND (RQF level 5) or relevant work experience.
- Extensive experience working in a customer relationship management or student support role.
- Performance basic analysis & maintenance of data sets and client information.
- Experience in using a variety of databases.
- Providing support to clients/students, particularly around service issues through a variety of mediums, including face to face, email and telephone support.
- Excellent time management skills.
- Ability to multitask effectively in a fast-paced environment.
ABOUT US
UWS has had a presence in London since 2015, and our London provision has generated significant interest and seen student numbers grow dramatically over recent years. UWS London Campus, close to one of the world’s biggest financial capitals, is an exciting and vibrant place to work and study offering flexible technology-rich working and learning spaces with panoramic views of Docklands and Canary Wharf.
The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.
With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.
UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)
Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.
We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:
- 24 days of annual leave, plus a further 12 days for public/university holidays
- An additional days leave on your birthday
- Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
- A flexible approach to working pattern and work-life balance
- Employee discount scheme across 3,500 retailers
- Fitness facilities across our campuses
- Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
- Professional, career and research development opportunities.
Interview Date: 28th – 30th October 2025
Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).
The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.
You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice
UWS are committed signatories to the Armed Forces Covenant.
UWS is committed to equality and diversity and welcomes applications from underrepresented groups.
UWS is a “Disability Confident” employer.
University of the West of Scotland is a registered Scottish charity, no. SC002520
Student Fee Liaison employer: University of the West of Scotland
Contact Detail:
University of the West of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Fee Liaison
✨Tip Number 1
Network like a pro! Reach out to current employees at UWS or in similar roles on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and finance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've helped students or clients in the past, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the UWS team.
We think you need these skills to ace Student Fee Liaison
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Student Fee Liaison role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Support Skills: Since this role is all about helping students, share specific examples of your experience in customer support or student services. We want to see how you've made a difference in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way to ensure we receive your details and can process your application smoothly.
How to prepare for a job interview at University of the West of Scotland
✨Know Your Stuff
Make sure you understand the role of a Student Fee Liaison inside out. Familiarise yourself with tuition fees, payment plans, and the Student Loans Company funding. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in helping students.
✨Showcase Your Customer Service Skills
Since this role is all about supporting students, be ready to share examples of your previous customer service experience. Think of specific situations where you resolved issues or provided exceptional support, especially in a fast-paced environment. This will highlight your ability to multitask and manage time effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show that you’re engaged. This is crucial for a role that involves one-to-one support.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. It shows that you’re proactive and genuinely interested in the position and the university.