Appeals, Complaints and Conduct Coordinator

QuEST Paisley Campus with travel to other campuses as required. Permanent.

We are seeking a highly organised and professional individual to join our team as an Appeals, Complaints and Conduct Coordinator. In this role, you will support the administration of student complaints in line with the University's statutory Complaints Handling Procedure, as well as assist with processes related to student conduct and discipline, academic appeals, and suspensions.

Working closely with colleagues in the Appeals, Complaints and Conduct Team (4FTE), you will play a key role in ensuring the efficient handling of cases and the effective operation of the Student Disciplinary Procedure. In addition to managing casework, you will contribute to the ongoing improvement of processes, workflows and guidance to support efficiency, consistency and service capacity.

This position demands strong organisational and communication skills, a high level of discretion, and the ability to navigate complex and sensitive situations with professionalism and empathy. You will be expected to manage a varied workload, responding flexibly to changing priorities, and work collaboratively with colleagues to support service delivery and continuous improvement. Exceptional written and verbal communication skills, along with meticulous attention to detail, are essential.

The successful candidate should have the following:

• HND/SVQ level 4 or equivalent or have relevant and practical work experience.
• Experience of working with regulatory frameworks or applying processes and procedures.
• Experience of building effective working relationships with internal stakeholders and external agencies.
• Experience of working in a customer focused environment.
• Experience of supporting committee management and minute taking and report writing.
• Experience of providing administrative support across a range of activities involving multiple stakeholders.
• Experience of identifying and/or contributing to improvements in processes or ways of working.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

• 24 days of annual leave, plus a further 12 days for public/university holidays.
• An additional day's leave on your birthday.
• Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme).
• A flexible approach to working pattern and work-life balance.
• Employee discount scheme across 3,500 retailers.
• Fitness facilities across our campuses.
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme.
• Professional, career and research development opportunities.

Closing Date: Friday 31 July 2026

Interview Date: Monday 17 August 2026

Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided). The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice. UWS are committed signatories to the Armed Forces Covenant. UWS is committed to equality and diversity and welcomes applications from underrepresented groups. UWS is a “Disability Confident” employer. University of the West of Scotland is a registered Scottish charity, no. SC002520.