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- Tasks: Support students from registration to graduation, ensuring a smooth academic journey.
- Company: Join UWE Bristol, a vibrant university with 38,000 students in a dynamic city.
- Benefits: Enjoy flexible working, generous leave, and opportunities for personal development.
- Why this job: Be part of a passionate team making a real difference in students' lives.
- Qualifications: Bring your admin skills, IT proficiency, and a strong customer service focus.
- Other info: Diversity is celebrated here; we encourage applications from all backgrounds.
The predicted salary is between 27000 - 42000 £ per year.
About the vacancy: We are looking for Administrators to join our Student and Programme Support (SPS) Team at our Frenchay and Glenside Campuses. These roles are offered on permanent a fixed term basis.
You will be joining a team that is passionate about delivering high quality, student focussed support. New members are welcomed and made to feel at home from the outset.
As an SPS Administrator, you will work collaboratively with academic and professional service teams to deliver a high quality service that supports students to achieve success in their studies. The responsibilities of the team are extremely varied and touch on almost every aspect of the student journey, from the moment they arrive at UWE until their graduation and beyond.
About you: We are looking for an enthusiastic individual with a wide range of administrative experience in a professional office environment. Excellent organisational skills and the ability to prioritise competing demands are key in this role.
The successful postholder will have good IT skills, including proficiency in Microsoft Office, as well as experience in working with complex database systems. The ability to manipulate data and produce basic reports is essential in this role.
Team working is an integral part of everything the SPS team does and you will have the ability to communicate effectively and build strong relationships with a range of stakeholders across the university.
Excellent customer service is at the heart of everything we do at UWE Bristol and the postholder will be able to demonstrate their strong client focus and how their skills and experience to date can contribute to providing the best experience possible to our students.
You’ll be adaptable and able to approach your work in a calm and professional manner. You will be supported in learning this role and given opportunities to develop your skills and experience through a thorough induction programme as well as various inhouse learning and development courses.
About Student Administration
From the first point of registration to graduation and beyond, our team of professional staff is committed to enhancing the student experience and ensuring that every student is able to make the most of the extensive opportunities available throughout their journey. This is enabled by working closely with all areas of the University, the Students’ Union and a wide range of external stakeholders.
Within Student Administration, the Student & Programme Support Team (SPS) plays an important role in managing the student record from registration through to graduation, including the assessment processes. Some examples of the tasks we are responsible for are: supporting students to register on a course; managing their assessments to ensure documentation is accurately prepared to be considered at examining boards; clerking various meetings, including exam boards; and the publication of students\’ results. The ability to work as part of a team and to be able to build effective working relationships with colleagues at all levels is essential.
The environment we work in is vibrant and fast paced, you’ll feel part of a team and have a sense that you are able to make a difference to our students’ experience. This is a team where ideas are valued and listened to.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community .
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
It is an exciting time to be joining UWE Bristol: our Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience. The Schools and professional services play an important role in progressing this work and there will be significant opportunities for the role holder to contribute and support work that will have a lasting impact.
Further information
If you would like an informal discussion about this opportunity, please contact Reka Keith Wilkins: Keith.Wilkins@uwe.ac.uk
Interviews will take place at the University’s Frenchay campus during the week commencing September 2025.
UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days when appropriate.
To ensure fairness and equity all salary offers will be made in line with the University\’s salary assessment guidelines and will be based on your relevant skills and experience.
The University has a legal responsibility to ensure that all employees are eligible to work in the UK. You will therefore be required to provide evidence of this right, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.
Advice to applicants
We’d love to hear from you – if you are excited about joining us at UWE please complete our application form as soon as possible.
Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates. #J-18808-Ljbffr
Student & Programme Support (SPS) Administrator employer: University of the West of England
Contact Detail:
University of the West of England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student & Programme Support (SPS) Administrator
✨Tip Number 1
Familiarise yourself with the student journey at UWE Bristol. Understanding the various stages students go through, from registration to graduation, will help you demonstrate your knowledge during interviews and show how you can contribute to enhancing their experience.
✨Tip Number 2
Network with current or former SPS Administrators if possible. They can provide insights into the role and the team dynamics, which can be invaluable when preparing for your interview and understanding what qualities are most valued.
✨Tip Number 3
Brush up on your IT skills, particularly in Microsoft Office and database management. Being able to showcase your proficiency in these areas during the interview will set you apart as a strong candidate who can hit the ground running.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in previous roles. The SPS team values a strong client focus, so being able to articulate your experiences in this area will demonstrate that you align with their core values.
We think you need these skills to ace Student & Programme Support (SPS) Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the SPS Administrator position. Make notes on how your skills align with the role.
Tailor Your CV: Customise your CV to highlight relevant administrative experience, IT skills, and customer service abilities. Use specific examples that demonstrate your organisational skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that addresses the essential and desirable criteria listed in the job description. Use specific examples from your past experiences to illustrate how you meet these criteria.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of the West of England
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students succeed. Share specific examples from your past experiences where you provided excellent support or resolved issues for students, as this aligns with the core values of the SPS team.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage competing demands and prioritise tasks effectively. You might want to share a situation where you successfully handled multiple responsibilities, showcasing your ability to stay organised in a fast-paced environment.
✨Highlight IT Proficiency
Since good IT skills are essential for this role, be ready to talk about your experience with Microsoft Office and any complex database systems you've worked with. Consider bringing examples of reports or data manipulation tasks you've completed in previous roles.
✨Emphasise Teamwork and Communication
The ability to work collaboratively is crucial for this position. Prepare to share examples of how you've built strong relationships with colleagues or stakeholders in the past, and how effective communication has led to successful outcomes in your previous roles.
