Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist students with queries and provide support in a fast-paced environment.
- Company: Join UWE Bristol, a vibrant university with 38,000 students and a commitment to diversity.
- Benefits: Enjoy flexible working options, generous leave, and opportunities for personal development.
- Why this job: Make a real impact on student wellbeing while thriving in a supportive community.
- Qualifications: Strong communication skills and a positive attitude are essential; knowledge of student experience is a plus.
- Other info: Positions available at City Campus and Frenchay/Glenside; hybrid work options included.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Get AI-powered advice on this job and more exclusive features.
About This Role
Student and Campus Life Services provides support for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.
About This Role
Student and Campus Life Services provides support for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.
About You
We are looking for two enthusiastic, customer-focused, resilient, and flexible individuals to work full-time, 37 hours per week on a permanent basis. Currently there is the opportunity to work in a hybrid way, working from home on occasion however this is a campus-based role predominantly.
One role will be based at City Campus and the other role will be based at Frenchay Campus and Glenside Campus. You will work standard office hours all year round (8.30-16.30 or 9.00-17.00). Occasionally you may need to work on any campus according to business need.
You will work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or signposting where appropriate. You will also provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks.
The Information Point service supports students who are often in emotional distress. We are looking for someone who has excellent communication and customer care skills and who can approach their work in a calm, positive and empathetic manner. A knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues.
The role requires knowledge of a wide range of subjects and so, the ability to learn and absorb knowledge quickly and to communicate this effectively in writing, over the phone and in person are essential skills for this role. The variety of questions received means that no two days are the same.
You will have a can-do attitude and foster this amongst colleagues and be able to respond positively to rapidly changing situations. You will be resilient and able to deal with challenging situations. You will also be required to provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks. It will be essential to have good IT skills and be digitally capable in a range of systems and processes. Attention to detail is also a key requirement of the roles.
Where is this role based?
One post is based at our City Campus in Bristol city centre which comprises of Bower Ashton Studios, Arnolfini, Spike Island and Watershed and is home to UWE Bristol\’s creative and cultural subjects.
The second post is based at both Frenchay Campus and Glenside Campus. Frenchay is a lively campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed. Glenside Campus is set within beautiful grounds in Stapleton, just three miles north east of Bristol City Centre.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol , our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.
We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community .
We are proud to be part of a dynamic, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our stimulating and supportive community where we’ll help you thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.
As a Disability Confident employer we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role please contact Claire Foreman on 011732 86834 or email claire.foreman@uwe.ac.uk
Interviews are scheduled to take place in September 2025.
These are two full time permanent posts, working 37 hours per week.
UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days.
To ensure fairness and equity all salary offers will be made in line with the University\’s salary assessment guidelines and will be based on your relevant skills and experience.
Right to Work in the UK
The University has a legal responsibility to ensure that all employees are eligible to work in the UK. You will therefore be required to provide evidence of this right, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.
Advice to applicants
We’d love to hear from you – if you are excited about this opportunity please complete our application form as soon as possible.
Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Higher Education
Referrals increase your chances of interviewing at University of the West of England by 2x
Sign in to set job alerts for “Information Advisor” roles.
Customer Services Library and Information Advisor
Keynsham, England, United Kingdom 5 hours ago
Security & Information Officer (Defence)
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 4 days ago
Security & Information Officer (Defence)
Bristol, England, United Kingdom 4 days ago
Bristol, England, United Kingdom 4 days ago
Stonehouse, England, United Kingdom 2 weeks ago
Stonehouse, England, United Kingdom 2 weeks ago
Training and Competence Supervisor (Investment Professionals)
Bristol, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Information Point Adviser employer: University of the West of England
Contact Detail:
University of the West of England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Point Adviser
✨Tip Number 1
Familiarise yourself with the specific services offered at UWE Bristol. Understanding the various support systems available for students will help you answer queries more effectively and demonstrate your commitment to student welfare during interviews.
✨Tip Number 2
Practice your communication skills in a fast-paced environment. Consider role-playing scenarios where you handle multiple queries at once, as this will prepare you for the dynamic nature of the Information Point Adviser role.
✨Tip Number 3
Showcase your resilience and adaptability by sharing examples from past experiences where you successfully managed challenging situations. This will highlight your ability to remain calm and positive under pressure, which is crucial for this position.
✨Tip Number 4
Network with current or former staff members at UWE Bristol if possible. They can provide insights into the role and the campus culture, which can be invaluable when preparing for your interview and understanding what the university values in its employees.
We think you need these skills to ace Information Point Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Information Point Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your application, focus on your customer service experience and any roles where you've dealt with emotional or practical issues. Use specific examples to demonstrate your ability to handle challenging situations calmly and empathetically.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey information clearly and effectively. Mention any relevant experiences where you successfully communicated with diverse groups or individuals.
Tailor Your Application: Make sure to address each of the essential and desirable criteria listed in the Person Specification. Use specific examples from your past experiences to illustrate how you meet these criteria, making your application stand out.
How to prepare for a job interview at University of the West of England
✨Show Your Customer Care Skills
As an Information Point Adviser, you'll be dealing with students who may be in distress. Highlight your previous experience in customer service and how you've handled challenging situations with empathy and professionalism.
✨Demonstrate Your Knowledge of Higher Education
Familiarise yourself with the student experience in a Higher Education setting. Be prepared to discuss any relevant knowledge you have about student support services, mental health issues, and how they impact students' academic journeys.
✨Prepare for Fast-Paced Scenarios
The role involves triaging queries in a busy environment. Think of examples from your past where you've successfully managed multiple tasks under pressure, and be ready to share these during the interview.
✨Emphasise Your IT Skills
Since good IT skills are essential for this role, be ready to discuss your proficiency with various digital systems and processes. Mention any specific software or tools you've used that relate to administrative tasks or customer service.
