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- Tasks: Support daily operations at UWE Bristol Sport, providing customer service and administrative assistance.
- Company: Join UWE Bristol, a leading higher education provider in the vibrant city of Bristol.
- Benefits: Enjoy flexible hours, generous leave, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values diversity and creates a welcoming atmosphere for all.
- Qualifications: Enthusiasm for sport and excellent communication skills are essential; customer service experience is a plus.
- Other info: This is a part-time role with a 3-week shift rotation; DBS clearance required.
About This Role
You will play a key role in ensuring the smooth day-to-day operation of UWE Bristol Sport facilities and activity programmes, providing both front-line customer service and essential administrative support to the wider UWE Bristol Sport Operations team. This includes supporting the setup and takedown of equipment, supervising customer use of facilities, and assisting with the coordination of bookings and memberships.
You will deliver a professional, friendly, and customer-focused service to all students, staff, and visitors, ensuring that every interaction is welcoming and contributes to a positive first impression of UWE Bristol Sport. A core aspect of the role involves upholding Health & Safety standards and ensuring compliance with all relevant operational procedures to maintain a safe and enjoyable environment for all users.
About You
Are you enthusiastic about sport and passionate about delivering excellent customer service? Do you thrive in a customer-facing environment and have the ability to communicate confidently and effectively with a diverse range of people, including university staff, students, and members of the public? We’re looking for an outgoing and positive individual who can demonstrate initiative, an understanding of equal opportunities, and a commitment to creating an inclusive and welcoming environment for all.
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community .
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
Further information
If you would like an informal discussion about this opportunity, please contact on Tom Werrett on 0117 3286200 or email: tom.werrett@uwe.ac.uk
Interviews are scheduled to take place at our Frenchay Campus, in September.
Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. We aim to give candidates at least a week\’s notice to attend interview.
This is a part-time, permanent post working 33.5hrs hours per week.
There are two roles available, working a 3 week shift rotation –
Role 1
Week 1 – Tuesday: 14:45-23:00 – Thursday: 15:45-23:00 – Friday: 15:30-23:00 – Saturday: 08:30-21:00
Week 2 – Monday: 07:00-15:15 – Tuesday: 07:00-15:00 – Sunday: 08:30-21:00
Week 3 – Monday: 15:00-23:00 – Wednesday: 07:00-16:30 – Thursday: 07:00-16:15 – Friday: 07:00-15:45
Role 2
Week 1 – Tuesday: 14:45-23:00 – Thursday: 15:45-23:00 – Friday: 15:30-23:00 – Saturday: 08:30-21:00
Week 2 – Monday – 07:00-15:15 – Tuesday – 07:00-15:00 – Wednesday – 16:15-23:00 – Sunday – 08:30-21:00
Week 3 – Monday: 15:00-23:00 – Wednesday: 07:00-16:30 – Thursday: 07:00-16:15 – Friday: 07:00-15:45
These posts are not available on a job share basis.
UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.
This post requires DBS clearance.
The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.
Advice to applicants
We’d love to hear from you – if you are excited about joining us at UWE please complete our application form as soon as possible.
Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates. #J-18808-Ljbffr
Centre Assistant employer: University of the West of England
Contact Detail:
University of the West of England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Assistant
✨Tip Number 1
Familiarise yourself with UWE Bristol Sport's facilities and programmes. Understanding the specific services they offer will help you engage confidently with potential interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to maintain a friendly and professional demeanour under pressure.
✨Tip Number 3
Research health and safety standards relevant to sports facilities. Being knowledgeable about these procedures will not only impress your interviewers but also show your commitment to creating a safe environment for all users.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Centre Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your enthusiasm for sport and customer service, as these are crucial for the Centre Assistant position.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or sports environments, and include specific examples of how you've contributed positively in those settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sport and your commitment to excellent customer service. Address how you meet the essential and desirable criteria mentioned in the job description, providing concrete examples to support your claims.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at University of the West of England
✨Show Your Enthusiasm for Sport
Make sure to express your passion for sport during the interview. Share any personal experiences or involvement in sports that highlight your enthusiasm and understanding of the environment you'll be working in.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on delivering a friendly and professional service.
✨Understand Health & Safety Standards
Familiarise yourself with basic health and safety protocols relevant to sports facilities. Be ready to discuss how you would uphold these standards and ensure a safe environment for all users, as this is a core aspect of the role.
✨Communicate Effectively
Practice your communication skills by engaging in mock interviews or discussions. The ability to communicate confidently with a diverse range of people is crucial, so be prepared to demonstrate your interpersonal skills during the interview.
