At a Glance
- Tasks: Provide top-notch advice and support to help students thrive in their studies.
- Company: The University of the Built Environment, committed to student success and inclusivity.
- Benefits: Flexible hybrid work, part-time hours, and opportunities for career growth.
- Other info: Join a diverse team dedicated to fostering an inclusive learning environment.
- Why this job: Make a real difference in students' lives while developing your skills in higher education.
- Qualifications: Strong communication skills and a passion for helping others succeed.
The predicted salary is between 30000 - 37694 £ per year.
The University of the Built Environment is seeking a proactive Student Advice Officer to deliver high-quality customer service to our student community. This part-time position (21 hours a week) is based in Reading, Berkshire, with homeworking options.
As a key member of our Student Advice team, you will help students overcome barriers to learning by providing advice and guidance. This is a great opportunity for career development in higher education.
We value equality, diversity, and inclusion and encourage applications from all backgrounds.
Student Success Advisor - Part Time, Hybrid employer: University of the Built Environment
The University of the Built Environment is an excellent employer that prioritises the growth and success of its staff, offering a supportive work culture that values equality, diversity, and inclusion. With flexible hybrid working options in Reading, Berkshire, this part-time role as a Student Success Advisor not only allows for a balanced work-life dynamic but also provides meaningful opportunities for career development within the higher education sector.
Contact Details:
University of the Built Environment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Advisor - Part Time, Hybrid
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of the Built Environment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of the Built Environment and let us see your personality shine through!
We think you need these skills to ace Student Success Advisor - Part Time, Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of the Built Environment.
Get Familiar with Our Brand:Before applying, take some time to learn about University of the Built Environment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of the Built Environment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of the Built Environment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of the Built Environment will surely appreciate.
