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- Tasks: Support student success and coordinate key registry processes in a dynamic team.
- Company: Join a leading provider of supported online education with a focus on sustainability.
- Benefits: Competitive salary, flexible working, generous holiday allowance, and a supportive work environment.
- Other info: Embrace a culture of equality, diversity, and inclusion in a vibrant workplace.
- Why this job: Make a real difference in students' lives while developing your skills in higher education.
- Qualifications: GCSE Maths and English Grade C or above; customer service experience preferred.
The predicted salary is between 27644 - 27644 £ per year.
A full-time (35 hrs/wk), fixed term for up to 12 months (maternity cover) position based in Horizons (Reading, Berkshire) with up to two days per week working from home. Salary is £27,644 pa plus benefits.
An exciting opportunity has arisen for a proactive Student Retention and Registry Officer to join our dynamic Academic Registry team. You will play an important role in ensuring student success and contribute to an excellent student experience. You will act as a first-line advocate for students, coordinating early interventions and supporting at-risk learners. You will also be responsible for managing key registry processes including re-registration, withdrawals, interruptions of study, and progression updates. This is a fantastic opportunity for someone looking to develop their skillset within Higher Education, whilst really making a difference to the learning experience at the University.
Your accountabilities and responsibilities include:
- Implement and coordinate student intervention plans across support teams
- Lead first-line student engagement activities (outbound calls, emails, SMS)
- Coordinate semester re-registration processes and update module choices
- Support conversion activities to encourage registration and fee payment
Our main requirements:
- GCSE Maths and English language Grade C or 4 or above
- Experience in delivering high quality customer service and/or in administrative roles
- Digital skills confidence: We use MS Office which includes Teams, Outlook, Word, Excel, and PowerPoint and several other systems/technology
At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
Student Retention and Registry Officer employer: University of the Built Environment
Contact Detail:
University of the Built Environment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Retention and Registry Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the University of the Built Environment. Understanding their values like Passion, Integrity, Excellence, and Support will help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to student engagement and retention. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your digital skills! Since the role involves using MS Office and other tech, be ready to discuss your experience with these tools. Maybe even mention a time when you used them to improve a process or solve a problem.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a chance to reiterate your interest and remind them why you’re the best candidate for the job.
We think you need these skills to ace Student Retention and Registry Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Retention and Registry Officer role. Highlight your relevant experience in customer service and administrative roles, and show how your skills align with our values of Passion, Integrity, Excellence, and Support.
Showcase Your Digital Skills: Since we use MS Office and various other systems, it’s a good idea to mention your confidence with these tools. Give examples of how you've used technology in previous roles to enhance your work or support students.
Demonstrate Your Commitment to Student Success: In your application, emphasise your passion for supporting students and improving their experience. Share any past experiences where you’ve made a positive impact on student engagement or retention.
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at University of the Built Environment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Retention and Registry Officer. Familiarise yourself with key processes like re-registration and student intervention plans. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with students, be ready to discuss your experience in delivering high-quality customer service. Prepare examples of how you've successfully supported clients or customers in the past, especially in challenging situations. This will demonstrate your ability to advocate for students effectively.
✨Demonstrate Digital Savviness
As the job requires confidence in using MS Office and other technologies, brush up on your skills with these tools. Be prepared to discuss how you've used technology in previous roles to improve processes or communication. This will highlight your readiness to adapt to the digital aspects of the job.
✨Embrace the Values
The University of the Built Environment values Passion, Integrity, Excellence, and Support. Think about how you embody these values in your work and be ready to share specific examples during the interview. This will show that you align with their culture and are committed to contributing positively to the team.