At a Glance
- Tasks: Manage student casework, ensuring effective handling of complaints and appeals.
- Company: Join a leading provider of supported online education with a focus on sustainability.
- Benefits: Enjoy flexible working, generous holiday allowance, and a competitive salary.
- Other info: Embrace a culture of equality, diversity, and inclusion while growing your career.
- Why this job: Make a meaningful impact on student experiences and contribute to academic quality.
- Qualifications: Experience in casework management and strong organisational skills required.
The predicted salary is between 33000 - 35000 £ per year.
Student Casework Officer Have you got what it takes to succeed The following information should be read carefully by all candidates.
Full time (35 hrs/wk), fixed term for up to 10 months (maternity cover) Available for a mid-November start Split place of work between Horizons (Reading, Berkshire) and Home with up to three days per week working from home Salary range £33,000 to £35,000 pa plus benefits We are seeking an organised and resilient Student Casework Officer to join our Academic Quality and Governance Directorate.
You will manage complex student casework, provide expert guidance, and identify opportunities for continuous improvement.
Through your attention to detail, sound judgement and collaborative approach, you will help ensure that complaints, appeals and disciplinary processes are managed with integrity, drive positive outcomes for students, and make a meaningful impact on the quality of the University experience.
This is an excellent opportunity to influence positive change across the University, using your expertise to strengthen processes, enhance the student experience and contribute to the highest standards of academic quality and governance.
Your accountabilities and responsibilities include: Oversee the operational management of student complaints and appeals, ensuring cases are handled effectively and in line with University procedures Manage casework processes, including assigning cases, coordinating investigations, arranging appeal meetings and issuing completion of procedure letters Act as the point of contact for the Office of the Independent Adjudicator and provide advice to staff on complaints and appeals matters Analyse and report on complaints, appeals and misconduct data, identifying trends to inform decision-making and quality enhancement Our main requirements: Experience in a similar role, with the ability to manage sensitive and complex casework professionally and effectively Strong attention to detail, organisational skills, and the ability to write clear, concise communication Sound knowledge of higher education complaints and appeals procedures A professional, positive and resilient approach, with strong digital skills and a commitment to delivering successful outcomes for students At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support.
Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.
We are a long-standing and leading provider of supported online education with a long-term ambition to be the worlds most sustainable university.
At The London School of Architecture, our students study onsite.
Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
To view the full job specification and to apply, visit our careers site.
Vacancy closes on Tuesday 25 August 2026 at 17:00.
EQUALITY, DIVERSITY, AND INCLUSION We champion equality, diversity, and inclusion in our workforce.
We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. xwwtmva Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
Student Casework Officer employer: University of the Built Environment
At the University of the Built Environment, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and work-life balance. With flexible working arrangements, generous holiday allowances, and a commitment to professional growth, our team members are empowered to make meaningful contributions while enjoying a fulfilling career in a dynamic educational environment. Join us in shaping the future of technology services and be part of a community that values passion, integrity, excellence, and support.
Contact Details:
University of the Built Environment Recruitment Team
