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- Tasks: Support students by providing advice and resolving their enquiries.
- Company: Join a dedicated team at Horizons, focused on enhancing student success.
- Benefits: Competitive salary, flexible working hours, and opportunities for career progression.
- Why this job: Make a real difference in students' lives and enhance their university experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Work in a dynamic environment with the option to work from home.
The predicted salary is between 23000 - 30000 £ per year.
Full time or part time hours considered, permanent
Based Horizons (Reading, Berkshire) with up to two days per week working from home
Salary £27,000 FTE pa plus benefits
An opportunity has arisen for someone skilled in verbal and written communication, and dedicated to providing high quality customer service, information, and advice, to join our busy Student Advice team. This team directly supports students and aims to remove any barriers they experience to their learning and success. You will support students by problem-solving with them, providing information and advice, and helping them to access University resources and services. This is an excellent opportunity for someone looking to progress their career in Higher Education and/or student advice, where you will make a real difference to the student experience.
Responsibilities:
- Receive, respond to and resolve student enquiries on a wide range of matters within service level agreements
- Take ownership of student enquiries from first point of contact through to resolution, liaising with colleagues or other departments for information and assistance when required
- Initiate formal student referrals to relevant University support teams where appropriate
Student Advice Officer employer: University of the Built Environment
Contact Detail:
University of the Built Environment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advice Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Student Advice Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can give us insights that job descriptions just can't.
✨Tip Number 2
Practice your communication skills! Since this role is all about verbal and written communication, try role-playing common student enquiries with a friend. This will help us feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve helped someone overcome a challenge. We want to demonstrate our ability to take ownership of enquiries and resolve issues effectively during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available there to help you stand out in the application process.
We think you need these skills to ace Student Advice Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Advice Officer role. Highlight your communication skills and any relevant experience in customer service or student support. We want to see how you can make a difference!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in the past. This role is all about helping students overcome barriers, so we love seeing real-life scenarios where you've made an impact.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at University of the Built Environment
✨Know Your Stuff
Make sure you understand the role of a Student Advice Officer inside out. Familiarise yourself with common student issues and the resources available at the university. This will help you answer questions confidently and show that you're genuinely interested in supporting students.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved conflicts or provided clear information to others. Practising these examples will help you articulate your skills during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've successfully solved problems for others. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to take ownership of enquiries and find solutions, which is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team, the challenges they face, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Plus, it demonstrates your proactive approach to understanding the job.
