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- Tasks: Provide advice and support to university students, helping them overcome barriers to success.
- Company: Join a leading provider of supported online education with a focus on sustainability.
- Benefits: Enjoy flexible working, generous holiday allowance, and a supportive work environment.
- Why this job: Make a real difference in students' lives while advancing your career in higher education.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency required.
- Other info: Be part of a diverse team that values passion, integrity, excellence, and support.
The predicted salary is between 13500 - 16200 £ per year.
Part time (17.5 hours per week), permanent position based in Horizons (Reading, Berkshire) with some homeworking. Actual salary £13,500 (£27,000 FTE) pa plus benefits.
We are looking for a proactive individual who is dedicated to providing high quality customer service to join our busy Student Advice team. Day to day, you will provide advice, information, and guidance to University students, aiming to remove any barriers they experience to their learning and success. You will work with students on the phone and online, liaise with colleagues across the University, and be an important part of ensuring our students reach their potential.
This is an excellent opportunity for someone looking to progress their career in Higher Education and/or student advice, where you will make a real difference to the student experience.
Your accountabilities and responsibilities include:
- Receive, respond to and resolve student enquiries on a wide range of matters within service level agreements.
- Take ownership of student enquiries from first point of contact through to resolution, liaising with colleagues or other departments for information and assistance when required.
- Initiate formal student referrals to relevant University support teams where appropriate.
- Ensure student facing information, advice and guidance is regularly updated and accessible to students.
Our main requirements:
- Experience in a student or client facing role.
- Strong verbal and written communication skills.
- Well-developed abilities in giving advice, active listening, and providing excellent customer service.
- Strong IT skills, including in MS Office (particularly Teams, Outlook, Word, Excel, and PowerPoint).
At University of the Built Environment, we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. We are a long-standing and leading provider of supported online education with a long-term ambition to be the world's most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
To view the full job specification and to apply, visit the work for us > current vacancies page of our website. Vacancy closes on Wednesday 18 February 2026 at 17:00.
EQUALITY, DIVERSITY, AND INCLUSION
We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
Student Advice Officer in Slough employer: University of the Built Environment
Contact Detail:
University of the Built Environment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advice Officer in Slough
✨Tip Number 1
Get to know the company! Research their values and mission, especially around student support. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with students and colleagues, being clear and confident is key. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to student success.
We think you need these skills to ace Student Advice Officer in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of a Student Advice Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, ensure your application is clear and concise. Don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Highlight Relevant Experience: Share specific examples from your past roles that demonstrate your ability to provide excellent customer service and advice. We love seeing how you've made a difference in previous positions!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at University of the Built Environment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Advice Officer. Familiarise yourself with common student issues and the support services available at the university. This will help you demonstrate your knowledge and show that you're genuinely interested in helping students.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved student or client enquiries in the past, highlighting your active listening and advice-giving abilities.
✨Be Proactive and Solution-Oriented
During the interview, emphasise your proactive approach to problem-solving. Share specific instances where you took ownership of an issue and worked towards a resolution. This will align with the expectations of taking ownership of student enquiries from first contact to resolution.
✨Embrace the Values
Familiarise yourself with the university's values: Passion, Integrity, Excellence, and Support. Think about how you can embody these values in your work and be ready to discuss how they resonate with your own experiences and aspirations during the interview.
