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- Tasks: Support student success and coordinate key registry processes in a dynamic team.
- Company: Join a leading provider of supported online education with a focus on sustainability.
- Benefits: Enjoy flexible working, generous holiday allowance, and a competitive salary.
- Why this job: Make a real difference in students' lives while developing your skills in higher education.
- Qualifications: GCSE Maths and English Grade C or above; customer service experience preferred.
- Other info: Embrace a culture of equality, diversity, and inclusion in a supportive work environment.
The predicted salary is between 27644 - 27644 £ per year.
Full time (35 hrs/wk), fixed term for up to 12 months (maternity cover). Based Horizons (Reading, Berkshire) with up to two days per week working from home. Salary £27,644 pa plus benefits.
An exciting opportunity has arisen for a proactive Student Retention and Registry Officer to join our dynamic Academic Registry team. You will play an important role in ensuring student success and contribute to an excellent student experience. You will act as a first-line advocate for students, coordinating early interventions and supporting at-risk learners. You will also be responsible for managing key registry processes including re-registration, withdrawals, interruptions of study, and progression updates. This is a fantastic opportunity for someone looking to develop their skillset within Higher Education, whilst really making a difference to the learning experience at the University.
Your accountabilities and responsibilities include:
- Implement and coordinate student intervention plans across support teams
- Lead first-line student engagement activities (outbound calls, emails, SMS)
- Coordinate semester re-registration processes and update module choices
- Support conversion activities to encourage registration and fee payment
Our main requirements:
- GCSE Maths and English language Grade C or 4 or above
- Experience in delivering high quality customer service and/or in administrative roles
- Digital skills confidence: We use MS Office which includes Teams, Outlook, Word, Excel, and PowerPoint and several other systems/technology
At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. We are a long-standing and leading provider of supported online education with a long-term ambition to be the world's most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
To view the full job specification and to apply, visit the work for us > current vacancies page of our website. Vacancy closes on Monday 06 April 2026 at 17:00.
EQUALITY, DIVERSITY, AND INCLUSION: We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
Student Retention and Registry Officer in Reading employer: University of the Built Environment
Contact Detail:
University of the Built Environment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Retention and Registry Officer in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of the Built Environment on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Student Retention and Registry Officer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to student engagement and support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your relevant experience.
✨Tip Number 3
Show your passion for student success! During interviews, share specific examples of how you've positively impacted students in previous roles. This will demonstrate your commitment to the values of the university.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the amazing benefits we offer.
We think you need these skills to ace Student Retention and Registry Officer in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Retention and Registry Officer role. Highlight your experience in customer service and any relevant administrative roles, as these are key to what we’re looking for.
Show Your Passion: We love candidates who are passionate about student success! In your application, share examples of how you've supported students or contributed to a positive learning environment. This will really help you stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details about the role and our values there.
How to prepare for a job interview at University of the Built Environment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Retention and Registry Officer. Familiarise yourself with key processes like re-registration and student engagement activities. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves high-quality customer service, prepare examples from your past experiences where you've successfully supported students or clients. Highlight how you handled challenges and contributed to positive outcomes, as this will demonstrate your ability to advocate for students effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face in the role, such as dealing with at-risk learners or coordinating intervention plans. Practising your responses will help you articulate your thought process during the interview.
✨Emphasise Your Digital Skills
As the job requires confidence in using MS Office and other technologies, be prepared to discuss your proficiency with these tools. Share specific examples of how you've used them in previous roles, especially in administrative tasks, to show you're ready to hit the ground running.