Student Casework & Appeals Specialist (Hybrid) in Reading

Student Casework & Appeals Specialist (Hybrid) in Reading

Reading Temporary 31500 - 38500 Β£ / year (est.) Home office (partial)
University of the Built Environment

At a Glance

  • Tasks: Support student experience by handling complaints and improving academic quality.
  • Company: University of the Built Environment, a dynamic institution in Reading.
  • Benefits: Flexible hybrid work, competitive pay, and valuable experience in higher education.
  • Other info: Join a supportive team and enjoy a vibrant university environment.
  • Why this job: Make a difference in students' lives while gaining essential skills in governance.
  • Qualifications: Strong communication skills and a passion for enhancing student experiences.

The predicted salary is between 31500 - 38500 Β£ per year.

University of the Built Environment in Reading (split with Home working) seeks a Student Casework Officer for up to 10 months, starting mid-November, on a fixed-term, full-time basis.

The role supports the Academic Quality and Governance Directorate and aims to improve student experience through effective complaints handling.

The post combines on-site duties at Horizons, Reading, with up to three days per week remote work, reflecting a flexible hybrid setup.

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Student Casework & Appeals Specialist (Hybrid) in Reading employer: University of the Built Environment

At the University of the Built Environment, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and work-life balance. With flexible working arrangements, generous holiday allowances, and a commitment to professional growth, our team members are empowered to make meaningful contributions while enjoying a fulfilling career in a dynamic educational environment. Join us in shaping the future of technology services and be part of a community that values passion, integrity, excellence, and support.

University of the Built Environment

Contact Details:

University of the Built Environment Recruitment Team

We think you need these skills to ace Student Casework & Appeals Specialist (Hybrid) in Reading

Complaints Handling
Student Support
Communication Skills
Problem-Solving Skills
Attention to Detail
Organisational Skills
Time Management