At a Glance
- Tasks: Lead the admissions process for PG and Online students, enhancing their experience from application to enrolment.
- Company: Join University of the Arts London, a global leader in creative education since 1842.
- Benefits: Enjoy a permanent role with opportunities for professional growth and a vibrant, diverse work culture.
- Why this job: Be part of a community that inspires creativity and drives change in education and society.
- Qualifications: Degree level education or equivalent experience in higher education admissions and team management required.
- Other info: Flexible working arrangements available; contact the Resourcing Team for any application support.
The predicted salary is between 43200 - 72000 £ per year.
University of the Arts London is looking for a Deputy Head of Admissions (PG and Online) to join the team on a full-time, permanent basis. This role is responsible for the delivery of a University-wide professional Home, EU, and International admissions function at PG and Online level, through the stages of application, offer, and conversion to enrolment.
The postholder will develop and implement admissions policy and processes in line with sector best practice, and make a significant contribution to enhancing the applicant experience. They will plan and deliver effective, sector-leading frontline services to applicants, managing available resources to maximise efficiency, and identifying and implementing change and continuous improvement projects.
It is expected that the postholder will have the drive and personal presence to represent Student Marketing, Recruitment and Admissions (SMRA) across the University, and drive engagement and buy-in from a wide range of key stakeholders (academic and professional) related to student recruitment. They should have the political acumen and communication skills to enable them to be effective and influential across all levels. They will lead, develop and empower a team of admissions staff, taking responsibility for managing and measuring performance, to ensure successful delivery of both SMRA and University wide strategic objectives relating to student recruitment.
About you
Key elements of the person specification include:
- Educated to degree level or equivalent relevant experience.
- Extensive knowledge of HE admissions practices and frameworks, across UK and international markets.
- Considerable experience of higher education admissions, specifically the student journey from application, through offer to enrolment, across UK, EU, and international markets.
- Ability to lead within and proactively advocate for a customer service culture.
- Considerable experience of managing an admissions function and/or customer service team.
- Experience of enhancing applicant experience via the identification and implementation of change and continuous improvement projects (including process and systems).
- Experience of leading, developing, and empowering a team of admissions staff, taking responsibility for managing and measuring team performance.
- Experience of creating a positive, high-performing and collaborative working culture within their team.
- Experience of developing excellent working relationships with other teams involved in the delivery of successful HE recruitment.
- Experience of driving engagement and buy-in from a wide range of key stakeholders (academic and professional) in student recruitment.
- Experience of negotiating and influencing colleagues across all levels, including senior management.
- Experience of using appropriate levels of IT skills including use of a Student Record System and other software systems, to enable data analysis and make system enhancements.
- Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way.
- Motivates and leads a team effectively, setting clear objectives to manage performance.
- Plans, prioritises, and manages resources effectively to achieve long term objectives.
If you have any queries about this role or need any reasonable adjustments for your application, please contact the Resourcing Team via email at
Working at UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.
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Deputy Head of pg & Online Admissions employer: UNIVERSITY OF THE ARTS
Contact Detail:
UNIVERSITY OF THE ARTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of pg & Online Admissions
✨Tip Number 1
Familiarize yourself with the specific admissions policies and processes at UAL. Understanding their unique approach will help you align your experience with their expectations and demonstrate your commitment to enhancing the applicant experience.
✨Tip Number 2
Network with current or former employees in similar roles within UAL or other universities. This can provide you with insider insights into the culture and expectations of the admissions team, which can be invaluable during interviews.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams and improved processes in previous roles. Highlighting your ability to empower staff and drive performance will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your understanding of the diverse student journey by discussing your experience with international admissions. Being able to articulate how you can enhance the experience for Home, EU, and International applicants will set you apart.
We think you need these skills to ace Deputy Head of pg & Online Admissions
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Deputy Head of Admissions position. Understand the key responsibilities and required skills, especially those related to enhancing the applicant experience and managing a team.
Tailor Your CV: Customize your CV to highlight your relevant experience in higher education admissions, particularly your knowledge of UK and international markets. Emphasize your leadership skills and any experience you have in improving processes and systems.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for enhancing the student journey. Use specific examples from your past experiences to illustrate how you can contribute to the University’s goals.
Showcase Communication Skills: In both your CV and cover letter, make sure to showcase your communication skills. Provide examples of how you've effectively engaged with diverse stakeholders and led teams, adapting your message to suit different audiences.
How to prepare for a job interview at UNIVERSITY OF THE ARTS
✨Showcase Your Knowledge of Admissions Practices
Be prepared to discuss your extensive knowledge of higher education admissions practices, particularly in the UK and international markets. Highlight specific experiences where you successfully navigated the student journey from application to enrolment.
✨Demonstrate Leadership Skills
Illustrate your experience in leading and developing a team. Share examples of how you've empowered your team members and created a positive, high-performing culture that aligns with the goals of student recruitment.
✨Communicate Effectively with Stakeholders
Prepare to discuss how you have engaged and influenced a diverse range of stakeholders, including senior management. Use specific examples to demonstrate your political acumen and communication skills in fostering collaboration.
✨Emphasize Continuous Improvement Initiatives
Talk about your experience in identifying and implementing change projects that enhance the applicant experience. Be ready to provide examples of how these initiatives led to measurable improvements in admissions processes.