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For Companies At a Glance
- Tasks: Guide students from enrolment to graduation, ensuring their success and progression.
- Company: Join University of the Arts London, a leader in creative education since 1842.
- Benefits: Enjoy flexible working arrangements and inclusive employment policies.
- Why this job: Make a real impact on students' lives while working in a creative environment.
- Qualifications: Strong communication skills and ability to manage multiple tasks under pressure.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 48000 £ per year.
Job Description
The Role
University of the Arts London (UAL) has an exciting opportunity for a highly motivated and goal-oriented individual to join the UAL Online team as a Student Success Officer.
This role will be pivotal in shaping the learning journey of students and guiding them through their degrees from initial enrolment through to graduation.
You will play a critical part in connecting with individuals, understanding their aspirations, and providing key information at timely intervention points to ensure high levels of progression, retention and achievement across all our degrees.
If you are enthusiastic about the transformative power of higher education, possess excellent communication skills, and are dedicated to helping individuals find the right path to achieve their personal and professional goals, you’d be an excellent match for our team.
This is a unique opportunity to help shape an evolving team, as well as the experience of UAL Online students. If you love talking with people around the world on a daily basis and believe, like we do, that the world needs creativity, then this could be the role for you.
About you
As a highly self-motivated and proactive individual, you will be able to work independently, both in-person and remotely. You are an excellent collaborator with strong interpersonal skills, who thrives in managing a high volume of daily consultative calls and tasks. You will also be capable of multitasking and performing well under pressure while working towards tight deadlines.
Strong communication skills are essential, as you will need to convey complex information clearly and effectively to a diverse, international audience. Your work will help bring UAL Online to life for our students, guiding them through their journey from enrolment to graduation.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
For further details and to apply please click the apply button.
Closing date: 17th August 2025, 23:55.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Student Success Officer employer: UNIVERSITY OF THE ARTS LONDON
Contact Detail:
UNIVERSITY OF THE ARTS LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Officer
✨Tip Number 1
Familiarise yourself with the specific challenges and aspirations of students in online education. Understanding their unique needs will help you connect better during interviews and demonstrate your commitment to their success.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you would convey complex information clearly. Think of examples where you've successfully communicated with diverse audiences, as this is crucial for the role.
✨Tip Number 3
Highlight your ability to multitask and manage high volumes of work. Prepare anecdotes that illustrate your experience in handling multiple responsibilities effectively, especially under pressure.
✨Tip Number 4
Research UAL's values and mission, particularly their focus on creativity and inclusivity. Be ready to discuss how your personal values align with theirs, as cultural fit is often a key consideration in hiring.
We think you need these skills to ace Student Success Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Student Success Officer position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for higher education and your commitment to student success. Use specific examples from your past experiences to demonstrate your communication skills and ability to support students effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that involved student support, communication, or educational guidance. Make sure to quantify your achievements where possible to illustrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at UNIVERSITY OF THE ARTS LONDON
✨Show Your Passion for Education
Make sure to express your enthusiasm for the transformative power of higher education during the interview. Share personal experiences or stories that highlight your commitment to helping students succeed, as this aligns perfectly with the role of a Student Success Officer.
✨Demonstrate Strong Communication Skills
Since the role requires conveying complex information clearly, practice articulating your thoughts on common student challenges and solutions. Use examples from past experiences where you successfully communicated with diverse audiences to showcase your ability to connect with students.
✨Highlight Your Multitasking Abilities
Prepare to discuss how you manage multiple tasks and priorities effectively. Provide specific examples of situations where you thrived under pressure, especially in roles that required consultative calls or managing high volumes of inquiries.
✨Emphasise Collaboration and Independence
The role involves both independent work and collaboration. Be ready to share instances where you successfully worked alone on projects, as well as times when you collaborated with others to achieve a common goal, demonstrating your versatility in different working environments.
