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- Tasks: Provide essential support services and be the first point of contact for student enquiries.
- Company: A leading creative university in Greater London with a vibrant community.
- Benefits: Gain valuable experience, develop interpersonal skills, and contribute to student well-being.
- Why this job: Join a dynamic environment and make a real difference in students' lives.
- Qualifications: Experience in administrative support and strong interpersonal skills.
- Other info: Be part of a diverse community of learners and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
A leading creative university in Greater London is seeking an Information and Helpdesk Officer to provide essential support services to students. This role involves being the first point of contact for enquiries, delivering professional service across various channels, and offering administrative assistance to the Student Advice Service team.
Ideal candidates will have experience in administrative support, strong interpersonal skills, and a passion for student well-being. Join a dynamic environment and contribute to our diverse community of learners.
Student Information & Helpdesk Advisor employer: UNIVERSITY OF THE ARTS LONDON
Contact Detail:
UNIVERSITY OF THE ARTS LONDON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Information & Helpdesk Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the university on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and administrative tasks. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off our passion for student well-being during the interview. Share personal experiences or initiatives we've been involved in that demonstrate our commitment to helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Student Information & Helpdesk Advisor
Some tips for your application 🫡
Show Your Passion for Student Well-being: When writing your application, let us see your enthusiasm for supporting students. Share any relevant experiences or stories that highlight your commitment to helping others, as this will resonate with our values.
Highlight Your Administrative Skills: Make sure to showcase your experience in administrative support. We want to know how you've successfully managed tasks in the past, so include specific examples that demonstrate your organisational skills and attention to detail.
Be Personable and Professional: As the first point of contact for enquiries, it's crucial to convey strong interpersonal skills. Use a friendly yet professional tone in your application to reflect how you would interact with students and staff alike.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is received directly by us, making it easier for you to stay updated on your progress and any next steps.
How to prepare for a job interview at UNIVERSITY OF THE ARTS LONDON
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Information & Helpdesk Advisor. Familiarise yourself with common student enquiries and the services offered by the university. This will help you demonstrate your knowledge and show that you're genuinely interested in supporting students.
✨Show Off Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of examples from your past experiences where you've successfully communicated or resolved issues. Be ready to share these stories during the interview to highlight your ability to connect with students and provide excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations. Practice responses to questions like 'How would you deal with a frustrated student?' or 'What steps would you take to ensure accurate information is provided?' This will help you think on your feet and showcase your problem-solving abilities.
✨Express Your Passion for Student Well-being
Make it clear that you care about student well-being. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to supporting students. This will resonate well with the interviewers and show that you're a great fit for their dynamic environment.
