Student Engagement Administrator

Overview

University of the Arts London (UAL) has an exciting opportunity for a customer-focused administrator to support the delivery of our Study Abroad and Preparation Programmes (SAPP).

As part of our Academic Enterprise (AE), SAPP offers specialist education courses for the international market, including pre-degree courses and study abroad opportunities.

Responsibilities

As a Student Engagement Administrator, you will be responsible for administering the programmes attended by SAPP students. This will involve:

• Administering the SAPP application and enrolment process, providing advice, guidance and encouragement
• Supporting marketing and conversion activities to increase enrolment
• Liaising with students, course tutors and other key College/University contacts
• Liaising with external international partners who support the recruitment of students for SAPP courses
• Assisting with the organisation of events

You will have a primary area of responsibility for Study Abroad courses, but you must be able to work on all areas of SAPP. While this is a hybrid working role, at peak enrolment times you might be required to work at different sites and occasionally during the evenings to support events.

About you

We are looking for a hard-working individual with a strong customer focus, who possesses previous experience of student or customer records administration and delivering student advice within an academic environment. Experience of international education (or experience of work within this field) is essential.

Educated to degree level (or with relevant professional experience), you will possess strong IT skills, including a high-level of competency in MS Office.

You will be capable of working independently and without direct supervision, using your problem-solving skills to find innovative solutions to new or unique problems. You will also possess excellent organisational, communication and interpersonal skills.

About UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Apply and details

For further details and to apply please click the apply button.

Closing date: 19th July 2026, 23:55.

If you have any general questions or have accessibility needs, please contact agstaffrecruitment@arts.ac.uk

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.