Programme Administration Manager

We are seeking a motivated individual to lead a Programme Administration team, providing key administrative support and record maintenance for a specified portfolio of courses, in accordance with the procedures and regulations of UAL.

The successful candidate will work as a Programme Administration Manager, based at our Eastbank, Stratford campus, supporting course delivery within London College of Fashion (LCF).

You will manage a team of Programme Administrators, overseeing the provision of relevant administrative support for all courses within your portfolio of programmes, ensuring an excellent and high-quality service delivery and a seamless student experience, from the point of enrolment through to graduation. A key part of the role will involve working alongside academics with essential tasks such as monitoring student attendance, exam boards and assessments, course documentation as well as quality processes.

About you

The ideal candidate will possess experience in key aspects of further or higher education student administration, including registry processes such as enrolment and assessment.

You will have an enthusiasm for creating a good student experience and be able to evidence strong leadership and line-management skills, with the ability to set clear objectives and motivate your team.

You will also be organised and able to plan a busy workload, communicating with colleagues in your team and key stakeholders.

To be successful in this role, you will need –

• A first degree or equivalent experience.
• Experience of servicing formal meetings, including clerking and minute-taking.
• Previous experience in further or higher education administration, particularly in a large, complex institution.
• Excellent communication skills, both written and verbal, with an ability to adapt your message for different audiences.
• Experience with student record systems or databases.
• A commitment to enhancing the student experience and promoting service improvements.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

For further details and to apply please click the apply button.

Closing date: 5 March 2025 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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